Angela Jackman
Blanchard,OK
Summary
Results-driven IT Project Manager with over 20 years of experience and PMP and PMI-ACP certifications, committed to maximizing customer value while minimizing waste through expertise in Waterfall and Agile methodologies. Proven success in managing a diverse range of programs, from large-scale enterprise projects to smaller initiatives, including recent cloud migration efforts across public and private sectors. Proficient in establishing robust security systems, overseeing audits, and ensuring compliance with ITAR regulations, with a focus on enhancing security compliance for acquisition teams in alignment with company policies. Recognized for exceptional project management skills that facilitate effective risk assessment, resource allocation, and stakeholder communication, ensuring timely delivery and adherence to industry standards while fostering collaborative environments to meet evolving security needs.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Security Project Manager
Experis
08.2023 - Current
- On contract with Humana, Inc working in the IT M&A department as a security project manager.
- Managed security remediation projects for Humana, ensuring compliance with NIST security policies during acquisitions.
- Collected, documented, and reviewed configuration evidence to ensure adherence to HIPAA regulations, and Humana Policy.
- Developed security remediation plans and managed over 50 issues across four acquisitions.
- Gathered application, hardware, software, and data inventories to create comprehensive dependency mapping.
- Guided an acquisition through the remediation processes to bring their security in line with the minimum necessary to meet Humana's policies.
- Assisted in implementing advanced security tools, including Akamai, CyberArch, CrowdStrike (EDR), Splunk, Prisma Cloud, Axonius, Qualys, CyberArk, Hashi Corp Vault, and Zscaler and Qualys.
- Develop weekly management reports to update status and report issues related to remediation.
- Led cross-functional teams to implement security protocols across multiple projects.
- Developed comprehensive risk management plans to enhance security measures and ensure compliance.
- Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decision making.
- Conducted regular audits of security systems to identify vulnerabilities and recommend improvements.
- Leveraged data analytics tools to measure project performance against established benchmarks.
- Oversaw incident reporting processes to ensure accurate documentation and facilitate continuous improvement efforts.
- Reduced security risks by effectively coordinating and overseeing multiple security initiatives simultaneously.
- Collaborated with cross-functional teams to integrate diverse perspectives into comprehensive security solutions.
- Evaluated existing security infrastructure, recommending improvements based on identified gaps and weaknesses.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Coordinated with IT personnel regarding security of digital assets and information systems.
IT Project Manager
Tinker Federal Credit Union
01.2023 - 08.2023
- Worked in partnership with Business Units delivering IT projects designed to meet the needs of TinkerFCU internal and external customers.
- Worked on evaluating vendor products and negotiating contracts aligned with business needs.
- Helped to develop and implement new processes and procedures for the PMO team.
- Recommend implementing SLA penalties in vendor contractors.
- Managed projects including implementation of new Credit Cards, Call Center AI, and Car loan processing automation.
- Established Call Center AI Project Succuss Measures based on Business Objective to reduce staff by 35%.
- Led cross-functional teams to deliver IT projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies for successful implementation.
- Facilitated stakeholder communication to ensure alignment on project objectives and progress updates.
- Mentored junior team members in project management techniques and tools for skill development.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
Business Resiliency & Mainframe Transformation at Sabre Corp.
DXC Technology
01.2021 - 01.2023
- Program Manager working staff augmentation for the migration of the Sabre Disaster Recovery Mainframe from Tulsa, OK to Council Bluffs, Iowa.
- Led teams in Application and Mainframe Migration efforts include strategic assessment of the client's existing mainframe environment, applications network latency to the cloud, and implementation of new Mainframe infrastructure.
- Used Agile Project Management and Rally system to track teams project progress.
- Focused on increasing customer value and reducing waste during the project using product backlog and value stream mapping.
- Helped teams achieve an elevated level of performance and quality, held teams accountable for their work, removed obstacles, and mentored less experienced team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines despite hardware delivery delays due to COVID.
- Passionate about learning and committed to continual improvement.
PMO for BizCloud Offering Delivery & Transformation (Internal)
DXC Technology
01.2014 - 01.2021
- Senior Project Manager for large, complex, enterprise-wide IT projects for DXC Cloud organization.
- Assisted in M&A process by managing data migration projects to the cloud.
- Managing security product implementations like Broadcom CA PAM, and IEM
- Coordinated recurring technical assessments, security audits, and inventory reviews.
- Managed rollout of both private, and hybrid BizCloud and Cloud Compute customer implementations
- Collaborated with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions, develop story points, and implement recommendations.
- Served as liaison and an escalation point between technical staff and client.
- Created and Maintained communication plans, and meeting notes regarding project progress with clients & internal resources.
- Managed implementation of DXC Technology's Agility and Agility Store products (multi-cloud management tools for deploying VMs, and installing applications)
- Assisted in defining new processes and procedures for supporting new Agility product lines.
- Managed cloud projects for ITAR secure accounts.
- Worked on projects remotely supporting international staff.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Program Manager
DXC Technology, CSC
01.2009 - 01.2014
- Oversaw program-level management duties including staff supervision, employee evaluations, time tracking, and daily operations.
- Served in the PMO office, managing a range of projects from nationwide switch installations and upgrades to software deployments, maintenance of the EPA Continuity of Operations site, and agency-wide rollouts of tools such as Bomgar, BigFix, PKI, and BigIP. Successfully led the EPA's Office of Environmental Information Technology Day Expo.
- Directed the design of the Email Optimization project, consolidating email services, collaboration tools, and mobile device support into four VMware-powered data centers.
- Partnered with EPA clients, engineers, administrators, and stakeholders to gather and define detailed project requirements.
- Worked collaboratively to conduct stakeholder analysis, aiding in the development of effective project communication plans.
- Assessed both internal and external business needs to establish well-defined project objectives, scope, timelines, control processes, and budget estimates for each initiative.
- Produced detailed responses to client Statements of Work, outlining goals, deliverables, reporting formats, and procurement criteria.
- Organized and directed project activities, including drafting and monitoring project plans, schedules, task assignments, resource allocation, technical documentation, meeting facilitation, and deployment tracking, both within the organization and with third-party vendors to meet customer expectations.
- Tracked deliverable progress, managed labor hours and expenses versus planned figures throughout project completion and regularly communicated updates.
- Conducted risk assessments and proposed alternative solutions to effectively mitigate project risks.
- Developed a successful technical proposal that secured a $17 million contract.
- Completed cost-benefit analyses on proposed software replacements, factoring in additional helpdesk savings overlooked by the customer, resulting in annual savings of $137,000.
- Ensuring alignment between business goals and technical requirements, overseeing technical teams guaranteeing design packages meet established criteria.
- Collaborated with technical staff to oversee quality management, setting clear qualitative and quantitative standards.
- Held and maintained Public Trust level security clearance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and implemented project plans, ensuring alignment with organizational goals and stakeholder expectations.
Education
Bachelor of Sciences - Information Systems
Strayer University
Manassas, VA09-2012
Skills
- Project scheduling
- Access control management
- Regulatory compliance oversight
- Data protection oversight
- Identity management
- Incident management
- Business continuity planning
- Disaster recovery planning
- Cybersecurity intrusion detection
- Collaborative stakeholder relations
- Security vulnerability analysis
- Report writing
- Company risk management
- Cloud security assessment
- Cross-functional teamwork
- Problem-solving
- Effective organizational skills
- Active listening
- Strong verbal communication
- Adaptability in dynamic environments
- Strategic decision-making
- Cultivating strong partnerships
- Compliance management
Certification
- Agile Certified Practitioner (PMI-ACP)
- Project Management Professional (PMP)
- AWS Certified Cloud Practitioner
- ITIL v3 – Service Strategy
- ITIL v3 – Continual Service Improvement
- ITIL v3 – Service Design
- ITIL v3 – Service Operations
- ITIL v3 – Service Transition
- ITIL v3 – Foundation Certification
Languages
English
Native or Bilingual
Timeline
Security Project Manager
Experis
08.2023 - Current
IT Project Manager
Tinker Federal Credit Union
01.2023 - 08.2023
Business Resiliency & Mainframe Transformation at Sabre Corp.
DXC Technology
01.2021 - 01.2023
PMO for BizCloud Offering Delivery & Transformation (Internal)
DXC Technology
01.2014 - 01.2021
Program Manager
DXC Technology, CSC
01.2009 - 01.2014
Bachelor of Sciences - Information Systems
Strayer University