Angela Jackson
Coggon,IA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
YMCA Camp Wapsie
Coggon, IA
01.2019 - Current
- Marketing materials and Social Media
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared meeting materials and took clear notes to distribute.
- Sourced vendors for special project needs and negotiated contracts.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
Ready Wireless Supervisor
H & H Ventures
Hiawatha, IA
08.2012 - 01.2019
- Cross-trained in all customer service positions/supervisor positions
- Maintain up-to-date knowledge of company policies regarding payments, returns and exchanges
- Answered incoming calls from customers needing troubleshooting assistance with their products
- Worked through numerous computer systems to complete daily tasks
- Created training manuals targeted at resolving the most difficult issues.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Representative
Patec
Hiawatha, IA
03.2008 - 11.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
US Cellular
Hiawatha, IA
05.2006 - 08.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Pre-School Teacher Assistant
Central City School District
Central City, IA
08.2004 - 04.2006
- Assisted with the preschool classroom and with the needs of the special needs children
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Organized snack time and nap hours.
- Encouraged children to interact with each other and participate in group activities.
Customer Service Representative
Felco Auto Leasing
St.Louis, MO
02.2002 - 03.2003
- Went over leasing contract with customers
- Answered questions/concerns about leases with customers
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Flight Information Coordinator
American/TWA
St.Louis, MO
02.2000 - 02.2002
- Talked with flight crews once they were on taxiways they switched from FAA to us, and we advised what gate they were headed to, if the crew was going to another plane what gate they were going to and if we had any close connecting passengers
- We then had to ensure all of our flights were on time to leave the gate as the next flights were inbound
- If there was a delay needed to find a gate for next inbound flight and make changes so all gates knew and any crew members were
- We made sure at push which way the tail was to go because we pushed 30 planes simultaneously.
Operations Supervisor
Trans America Express
St.Louis, MO
03.1996 - 02.2000
- Talked with flight crews once they were on taxiways they switched from FAA to us, and we advised what gate they were headed to, if crew was going to another plane what gate they were going to and if we had any close connecting passengers
- We then had to ensure all of our flights were on time to leave the gate as next flights were inbound
- If there was a delay needed to find a gate for the next inbound flight and make changes so all gates knew and any crew members were
- Made sure that fuel was correct on the flight
- Once fuel was on, and the load was on, made sure the weight and balance were correct before flight took off
- We made sure at push which way the tail was to go because we pushed 30 planes.
Education
Excel Training Course -
Pryor Learning Academy
2020
High School Diploma - undefined
Hazelwood East High School
1994
Skills
- Report Preparation and Analysis
- CRM Software
- Administration and Reporting
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Policy and Procedure Modification
- Business Management Principles
- Customer Relationship Management
Timeline
Office Manager
YMCA Camp Wapsie
01.2019 - Current
Ready Wireless Supervisor
H & H Ventures
08.2012 - 01.2019
Customer Service Representative
Patec
03.2008 - 11.2010
Customer Service Representative
US Cellular
05.2006 - 08.2007
Pre-School Teacher Assistant
Central City School District
08.2004 - 04.2006
Customer Service Representative
Felco Auto Leasing
02.2002 - 03.2003
Flight Information Coordinator
American/TWA
02.2000 - 02.2002
Operations Supervisor
Trans America Express
03.1996 - 02.2000
Excel Training Course -
Pryor Learning Academy
High School Diploma - undefined
Hazelwood East High School
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