ANGELA JACKSON
Blackfoot,ID
Summary
I have had over 15 years of administrative experience that has allowed me to build trust with clients, work effectively and efficiently with timelines, while helping to encourage a strong ethic with those around me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager for Individual Healthcare and Medicare
HUB International
01.2020 - 06.2023
- Assisted in helping to keep BenefitPoint updated and maintained with clients, current policies, and information.
- Assisted 3 producers with local and other offices in setting up policies for New Individual Health, Medicare, and Life policy through BenefitPoint.
- Represented HUB at large group meetings during open enrollment for Medicare.
- Focused on patients experience by building relationships of trust, helping with benefit, and claim questions.
- Kept track of producer commissions on over $1,500 policies and worked with accounting if there was a discrepancy to get it corrected.
- Created and implemented standard works for commissions being updated correctly in Benefit Point.
- Extensive experiences with computer systems including Citrix, Workday, and Epic.
Processor for Individual Employee Benefits and Medicare
HUB International
01.2019 - 01.2020
- Helped to transition over 700 new clients that were acquired from a small business by HUB International and verified that their converted files were current and correct.
- Worked with carriers to verify selected policies and effective dates.
- Helped clients apply through Idaho Marketplace for tax credits to help them with their monthly health insurance premiums and qualifications.
- Worked with Idaho Department of Health and Welfare and Your Health Idaho to get documentation submitted for SEP, appeals, and retro plans for clients.
- Assisted clients in making payments.
- Answered phones.
- Participated in various committees for patient and employee appreciation.
Patient Services Representative
Intermountain Healthcare
01.2016 - 01.2019
- Documented and maintained patient information to ensure accurate, updated records.
- Worked to fulfill needs of patients and office staff including checking in, scheduling, answering phones, addressing concerns, and problem solving.
- Trained new employees and taught training sessions with current employees.
- Participated in various committees for patient and employee appreciation.
- Did referral calls and pre-authorization calls to insurance carriers.
- Made nightly deposits.
- Assisted as a PSR at IHC Urgent Care's when needed in Logan and Tremonton.
Education
Bachelors in Science – In English -
Brigham Young University - Idaho
Rexburg, ID01.2015
Skills
- Leader
- Clerical Support
- Microsoft Office
- Power Point
- Excel
- MS Word
- Detail Oriented
- Effective Communicator
- Meeting Deadlines
- Problem Solving
- Teamwork and Collaboration
- Trusted & Professional
References
- Kim Black, blackkim62@gmail.com, 208-866-0168, Mortgage Processor
- Chantel Reddish, chantelreddish@gmail.com, 208-569-7840, Business Math Century High
- Michelle Harrington, mlharrington6@gmail.com, 208-380-0905, Production
Certification
Individual Health Insurance Producer for the State of Idaho
Certification # 19449008 Completed 02/30/22.
Timeline
Account Manager for Individual Healthcare and Medicare
HUB International
01.2020 - 06.2023
Processor for Individual Employee Benefits and Medicare
HUB International
01.2019 - 01.2020
Patient Services Representative
Intermountain Healthcare
01.2016 - 01.2019
Bachelors in Science – In English -
Brigham Young University - Idaho