Angela Jackson
Valley Mills,TX
Summary
Productive and knowledgeable Registered Nurse with solid background in general nursing skills and providing assistance for patients when navigating through their health care and full Texas qualifications. Enhance patient care with diligent attention to treatment plans and symptoms. Proficient in Joint Commission standards and evidence-based care. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong teamwork ability. Capable Nurse Navigator experienced working in challenging environments. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Caring and certified Nurse Navigator with 10 years of experience and specializing in ENT. Superior knowledge of hospital systems and modes of communication with dedication to exceptional patient care and education. Patient Nurse Navigator with 9 years of experience in providing short- and long-term support to wide array of patients. Grief support expertise and approachable attitude, compassionate communication, and passionate dedication to patients. Willing to take a large caseload without losing personal connections.
Overview
22
22
years of professional experience
Work History
Nurse Navigator
Parkland Health and Hospital System
11.2015 - 06.2024
- Enhanced patient outcomes through careful monitoring of conditions and comprehensive support
- Treated patient with issues such as Ear, Nose, and Throat diagnoses and Head Neck Cancer alongside multi-disciplinary team
- Assisted surgeons with scheduling 20 surgeries each week
- Provided preoperative and post operative support for approximately 30 patients
- Worked with financial services to ensure patients have insurance or financial assistance so that care can be continued
- Trained nurses becoming navigators
- Assisted in interview process when hiring nurse navigators
- Participated in safety and quality improvement projects as member of Ambulatory Care Committee.
- Enhanced patient experience by providing personalized care and addressing individual needs.
- Assisted in development of nurse navigation program, streamlining patient care coordination.
- Collaborated with multidisciplinary teams to optimize patient care and support services.
- Reduced hospital re-admissions by proactively identifying high-risk patients and implementing targeted interventions.
- Increased patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.
- Served as liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Mentored new nurse navigators as they transitioned into their roles, sharing knowledge gained from personal experiences.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
- Completed timely reports and coordinated with insurance companies for approval and authorization.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
Staff Nurse
Parkland Health and Hospital System
06.2002 - 11.2015
- Participated in life-saving measures including defibrillation and cardiopulmonary resuscitation
- Promoted accuracy and quality of care by documenting records in EPIC EMR system
- Implemented care plans according to patient needs and priorities
- Problem solved staffing issues as charge nurse and making sure that nursing assignments were executed on 20 bed unit.
- Assisted with coordinating moving patients to new Parkland Hospital, assuring that patients safety remained in place and top priority while moving efficiently.
- Trained new nurses being hired.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Mentored new nursing staff, supporting their professional growth and development.
- Promoted culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients on self-care management, empowering them to take active role in their overall health and wellbeing.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from hospital to home or other facilities.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of approximately 5 patients in 8-12 hour shift
- Monitored up to 5 patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed patients recovering from medical or surgical procedures.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Education
Associate Degree in Nursing - Nursing
McClennon Community College
Waco, TX05.2002
Skills
- Care Coordination
- Time management
- Task prioritizing
- Quality Improvement
- Patient Education
- Critical Thinking
- EMR / EHR
- Problem-Solving
- Time Management
- Certified in CPR/AED
- ICD-10
- Adaptability and Flexibility
Timeline
Nurse Navigator
Parkland Health and Hospital System
11.2015 - 06.2024
Staff Nurse
Parkland Health and Hospital System
06.2002 - 11.2015
Associate Degree in Nursing - Nursing
McClennon Community College
Similar Profiles
Rufus ThomasRufus Thomas
Supply/ Inventory Coordinator Engineer at Parkland Health and Hospital SystemSupply/ Inventory Coordinator Engineer at Parkland Health and Hospital System
Angela JacksonAngela Jackson
Nurse Navigator at Parkland Health and Hospital SystemNurse Navigator at Parkland Health and Hospital System
Chidinma NosiriChidinma Nosiri
Psychiatric Nurse Resident at Parkland Health and Hospital SystemPsychiatric Nurse Resident at Parkland Health and Hospital System