ANGELA JACKSON

• Kitchen supervision that ensures the restaurant operations run smoothly
• Identifying service skill gaps, then creating and implementing development plans to help meet and exceed company expectations.
• Culinary Expert: Keener detail for problem solving and resolution
• Guest relations and retention
• Supervise 20 employees ensuring that health regulations are upheld.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
• Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
• Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
• Evaluated employee performance, providing feedback and coaching to improve service quality.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Monitored health and safety standards to maintain a clean, safe working environment.

• Supported needs of 10+ residents under long-term care.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

• Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
• Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
• Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
• Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
• Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
• Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
• Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Managed 20 employees
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Checked food temperature regularly to verify proper cooking and safety.

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