- Community Cleanup
- Participating in cultural exchange programs and homestays
- Enjoy participating in [activity] for overall physical and mental well-being
- Electronics and Circuit Building
Angela Jackson
Birmingham,AL
Summary
Dynamic Leasing Administrator with a proven track record at Integral Property Management, excelling in rent collection and lease administration. Enhanced tenant satisfaction through proactive communication and organized community events, achieving increased renewal rates. Skilled in Yardi and file management, with a strong focus on financial performance and compliance.
Overview
6
6
years of professional experience
Work History
Leasing Administrator
Integral Property Management
10.2023 - Current
- Assisted with financial reporting tasks, including rent collection tracking, expense monitoring, budgeting analysis for improved financial performance of the property portfolio.
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
- Organized community events to foster positive relationships among residents and improve overall living experiences within the property.
- Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
- Increased tenant renewal rates by maintaining open lines of communication and addressing their needs proactively throughout their tenancy period.
- Maintained a high level of industry knowledge by attending relevant training seminars and staying informed about market trends affecting the local rental market.
- Assisted in negotiating lease terms, ensuring mutually beneficial agreements between landlords and tenants.
- Conducted thorough market research to identify trends and adjust pricing strategies accordingly, maximizing profitability.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
Claims Analyst
Blue Cross Blue Shield of Alabama
01.2021 - 10.2023
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Examined claims forms and other records to determine insurance coverage.
Fraud Prevention Specialist
BBVA Compass Bank
05.2019 - 01.2021
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
- Optimized fraud detection systems by incorporating machine learning algorithms for improved accuracy and efficiency.
- Worked closely with IT departments to ensure security systems were optimized for detecting and preventing fraud attempts, safeguarding company assets.
- Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.
Education
No Degree - Business Administration And Management
Cameron University
Lawton, OK01-2026
Associate of Science - Business Administration And Management
Lawson State Community College
Birmingham, AL05-1993
Skills
- Property inspections
- Office administration
- Eviction procedures
- Rent collection
- Yardi Version 7and Voyager
- Rent Cafe
- File management
- Background checks
- Lease administration
Interests
Timeline
Leasing Administrator
Integral Property Management
10.2023 - Current
Claims Analyst
Blue Cross Blue Shield of Alabama
01.2021 - 10.2023
Fraud Prevention Specialist
BBVA Compass Bank
05.2019 - 01.2021
No Degree - Business Administration And Management
Cameron University
Associate of Science - Business Administration And Management
Lawson State Community College
Similar Profiles
Cartez SmithCartez Smith
SR Service Regional Manager at Integral Property ManagementSR Service Regional Manager at Integral Property Management
Cynthia N. SandersCynthia N. Sanders
Assistant Community Manager at Lake City Living Property Management/ Timberland, Timberland Lofts, Abercorn Pointe and Crossroads ApartmentsAssistant Community Manager at Lake City Living Property Management/ Timberland, Timberland Lofts, Abercorn Pointe and Crossroads Apartments
Sheldrick BerrySheldrick Berry
Community Manager at TWG ManagementCommunity Manager at TWG Management
Zachary GreenZachary Green
Industrial Maintenance, Manufacturing/Process Engineer at Progress Rail A Caterpillar CompanyIndustrial Maintenance, Manufacturing/Process Engineer at Progress Rail A Caterpillar Company
Kelsie DowdellKelsie Dowdell
Assistant Manager at DardenAssistant Manager at Darden