Angela Jacobs
Muskogee
Summary
Accomplished Office Administrator with strong interpersonal and organizational skills. Proven ability to streamline operations and enhance team productivity. Seeking opportunities to further develop skills within a dynamic organization.
Overview
26
26
years of professional experience
Work History
Store Administrator
Jay Hatfield Motorsports of Claremore
Claremore
10.2025 - Current
- Execute daily deposits with precision and accuracy.
- Replenish inventory with new units and updated details in Lightspeed.
- Function as Notary Public for verification of signatures and documents
- Facilitate processing of MSO documents, lien requests, and title applications
- Oversaw daily invoicing operations
Customer Support Specialist
Handyman Roofing
Clearwater
10.2024 - 03.2025
- Handled incoming and outgoing calls to customers to schedule appointments and trouble shoot issues
Dispatcher
Performance Air
Largo
05.2024 - 10.2024
- Operated multi-line phone to verify appointments and notify of technician arrivals using 8x8 software.
- Scheduled technicians, established daily routes, and dispatched technicians.
- Onboarded new customers into database and arranged appointments utilizing Service Titan software.
Customer Service Specialist
Airgas
Largo
05.2023 - 05.2024
- Managed incoming calls to facilitate order placements
- Assessed daily reports
- Addressed customer inquiries and issues efficiently
Caregiver
Paul Brockus
Lakeland
09.2018 - 05.2023
- Assisted clients with daily living activities and personal hygiene routines.
- Administered medications as directed by healthcare professionals and family members.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Communicated effectively with families about client needs and care updates.
- Monitored client health status and reported changes to healthcare providers promptly.
- Scheduled doctor appointments efficiently to optimize time management.
- Transported individuals to doctor appointments ensuring timely arrivals.
- Accompanied client throughout hospice journey and end-of-life process.
Customer Service Specialist
Orkin Pest Control
Pinellas Park/Naples
05.2006 - 09.2018
- Oversaw day-to-day office administration functions to ensure operational efficiency.
- Managed accounts payable, receivable, and collections to maintain accurate financial records.
- Entered employee hours for payroll processing to ensure timely compensation.
- Resolved billing disputes for residential and commercial customers to enhance satisfaction.
- Processed contracts for Termites and Pest Control services, securing financing promptly.
- Coordinated dispatch of customer concerns to technicians through efficient route scheduling.
HR/Benefits Specialist
JSA HealthCare Corporation
St. Petersburg
08.1999 - 05.2006
- Managed and oversaw the administration of employee benefits programs, and maintained adherence to regulations for 20 primary care facilities and 9 pharmacies.
- Analyzed benefit options to optimize employee satisfaction and retention.
- Executed processing of all employee documentation related to medical insurance, dental insurance, life insurance, 401(k), COBRA, FMLA, pay increases, promotions, and terminations.
- Implemented, coordinated, and performed New Employee Orientation.
- Facilitated new employee onboarding by assisting with all new hire paperwork and guaranteeing prompt benefits enrollment submission
- Assisted employees with filing medical claims.
- Executed duties of HR manager intermittently
- Assisted in Purchasing and Facilities
- Ordered supplies for Primary Care Facilities and Pharmacies.
- Handled maintenance and service requests.
- Assisted in the opening of new locations.
- Employee of the Year in 2001, and Employee of the Quarter in 2001 and 2005.
Skills
- Inventory management
- Cash handling
- Document verification
- Invoice processing
- Software proficiency
- Customer relationship management
- Conflict resolution
- Operational efficiency
- Employee training
- Performance analysis
- Process improvements
- Appointment scheduling
- Customer support
- MS office proficient
- Team leadership
- Cash management
Timeline
Store Administrator
Jay Hatfield Motorsports of Claremore
10.2025 - Current
Customer Support Specialist
Handyman Roofing
10.2024 - 03.2025
Dispatcher
Performance Air
05.2024 - 10.2024
Customer Service Specialist
Airgas
05.2023 - 05.2024
Caregiver
Paul Brockus
09.2018 - 05.2023
Customer Service Specialist
Orkin Pest Control
05.2006 - 09.2018
HR/Benefits Specialist
JSA HealthCare Corporation
08.1999 - 05.2006