Angela James
Phoenix
Summary
Customer-focused professional with over 7 years of experience in accounts receivable, customer service, and management. Strong background in team leadership, communication, and data entry. Recognized for delivering exceptional service, fostering team performance, and supporting operational goals across various industries including retail, automotive services, and property management.
Overview
8
8
years of professional experience
Work History
Customer Development Representative
UniFirst
Phoenix, AZ
10.2025 - Current
- Analyzed client accounts to identify opportunities for upselling and cross-selling additional services.
- Facilitated facility needs analysis meetings and delivered product demonstrations to existing clients.
- Collaborated with internal service teams to uncover new sales opportunities.
CSR/Billing Specialist
UniFirst
Phoenix, AZ
06.2023 - 10.2025
- Maintains updated knowledge of company services and offerings.
- Builds strong relationships with clients to ensure satisfaction and retention.
- Assists with product selection tailored to customer needs.
- Keeps accurate records of customer interactions, transactions, and feedback.
Property Manager
AMPM Arco
Las Vegas, NV
09.2022 - 06.2023
- Oversaw property maintenance and project coordination.
- Delivered fast-paced customer service with attention to detail.
- Diagnosed minor issues and escalated major repairs.
- Ensured consistent property operations and tenant satisfaction.
Customer Service Manager
Smith’s Food and Drug
Las Vegas, NV
08.2021 - 09.2022
- Handled customer complaints to maintain satisfaction and loyalty.
- Mentored staff on performance improvements and service standards.
- Ensured compliance with company policies and procedures.
- Provided technical support for POS and cash management systems.
Receptionist / Accounts Receivable
Fabulous Freddy’s Car Wash
Las Vegas, NV
05.2018 - 08.2021
- Entered financial transactions and reconciled accounts.
- Supported fleet billing and managed property tax records.
- Provided frontline customer service for sales and inquiries.
Education
High School Diploma - undefined
Pahrump Valley High School
Pahrump, NV01.2015
Skills
- Assisted in processing accounts receivable transactions Supported billing operations to ensure timely invoicing Helped maintain accurate financial records
- Delivered exceptional customer service and support to enhance client satisfaction
- Assisted in data entry tasks to maintain accurate records Supported record keeping processes to ensure information accessibility Contributed to team efforts in organizing data efficiently
- Executed sales forecasting and inventory management strategies to optimize stock levels
- Assisted in operating point of sale systems and managing cash transactions Supported team members in maintaining accurate cash handling procedures Contributed to training new staff on cash register operations
- Orchestrated scheduling and operations coordination to enhance workflow efficiency
Timeline
Customer Development Representative
UniFirst
10.2025 - Current
CSR/Billing Specialist
UniFirst
06.2023 - 10.2025
Property Manager
AMPM Arco
09.2022 - 06.2023
Customer Service Manager
Smith’s Food and Drug
08.2021 - 09.2022
Receptionist / Accounts Receivable
Fabulous Freddy’s Car Wash
05.2018 - 08.2021
High School Diploma - undefined
Pahrump Valley High School