Angela James-Flemister
Detailed oriented with strong organizational skills and customer service background. Excellent problem solving and oral written communications skills. Ability to work well in a team-environment. A skilled and proven leader in building and maintaining excellent relationships with managers and team members alike. Customer service conscious skilled in training staff and establishing rapport with clients and managemant. Self-motivated with exceptional communication and computer capabilities.
Work History
Payment Analyst 1
1 Year 6 Months• Reconciled accounts, managed audits and updated financial records with remarkable accuracy
• Processed daily bills, checks and vendor payments worth over $1,000,000 maintaining detailed records and receipts
• Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
• Input financial data and produced reports using Daybreak, Leasepak, CRM and Cassiopae
• Maintained relationships with vendors and managed invoices for all financials related to Hyundai America products
• Accurately and quickly prepared and delivered BoA bank statements, including statements, deposits and ledgers
• Verified postings to ledgers to confirm accurate entry and account balances
• Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
• Reconciled company bank, credit card and line of credit accounts daily investigating and resolving discrepancies to keep accounts audit-ready
Surgery Scheduler
2 Years 1 MonthResponsible for managing and maintaining the physician’s master schedule to ensure coordination between all involved entities. Adheres to the surgery scheduling process in general consisting of the scheduling of pre-ops, the surgical facility, anesthesia, equipment, special instruments and contacting the appropriate representatives. Competent knowledge of EMR system AthenaHealth. Post all cases according to division specifics to include general patient demographics, procedure, diagnosis, location, time of case and estimated time required for completion. Coordinate next day’s schedule with designated physician; coordinate all added, emergency and changes to current day’s schedule with designated physician. Notify all physicians of his/her schedule according to division requirements on a daily basis including faxing, web and voice mail.
Account Specialist
14 Years 6 MonthsA central resource for site users and engineers when contacting help desk/IS. Contact from a customer may be a call, email, voice-mail, self- service ticket, customer application, or fax. Required to triage resolve or escalate internal or external problems and work requests as they relate to PC's, applications, printers, software and basic network communication. Provide problem determination and action plans if applicable. Provide software support if and when applicable to hardware action plan and ticket. Provide monitoring of service call delivery standards for major accounts. Interaction with coordinators on account compliance, needs expectations, changes and needed improvements.