Angela Jaramillo
Eugene,OR
Summary
Dynamic leader with extensive experience in higher education, excelling in partner relationship management and strategic planning. Proven track record in enhancing operational efficiency and driving revenue growth through innovative program launches. Skilled in mentoring teams and implementing change management initiatives, fostering a culture of collaboration and success.
Overview
23
23
years of professional experience
Work History
Associate Vice President, Programs
InsideTrack
Portland, OR
12.2024 - Current
- Coordinated resources across multiple departments to ensure successful completion of projects on time and within budget.
- Actively participated in recruitment and selection process for new hires.
- Trained newly appointed AVPs.
- Coordinated staff meetings to discuss progress on key projects and initiatives.
- Represented the company at conferences, and other events
- Managed day-to-day operations of multiple departments within the organization.
- Collaborated with cross-functional teams to develop innovative solutions for complex business problems.
- Facilitated communication between executive leadership team and other departments within the organization.
- Led cross-functional teams to ensure successful completion of organizational goals.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue by expanding services
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Serve as the primary point of contact for funding and institutional partners.
- Provided consulting and strategic thought partnership to colleges and universities across the country.
- Manage a team of leaders and coaches.
- Provided regular reporting to funders and institutions.
- Lead initiatives surrounding measuring the impact of Coaching Development and Training programs.
- Collaborated with finance to ensure revenue recognition at the appropriate times.
Senior Partnerships Director
InsideTrack
Portland , OR
03.2024 - 12.2024
- Led multiple cross-functional teams simultaneously.
- Led the partnership director team.
- Managed, led, and expanded multiple complex, high-profile network partnerships.
- Regularly collaborated and consulted with institutional senior leadership.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the daily operations of partnerships, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated, and mentored partnership directors.
- Provided mentoring and coaching for various staff members.
- Conducted regular meetings with cross-functional teams, both inside and outside of the organization.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Implemented systems for tracking progress on key initiatives or projects.
- Cultivated strong relationships with institutional and funding partners.
- Negotiated agreements with external partners, leading to renewals and expansions of services.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Facilitated professional development programs to build a high-performing team.
- Analyzed data to inform decision-making and strategic direction.
- Spearheaded the development and launch of new products or services.
- Represented the organization at industry events, conferences, and public meetings.
- Led change management efforts internally and consulted with institutional partners on their change management process.
- Collaborated regularly with accounting and finance teams to ensure accurate revenue recognition and allocation of costs.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Took over struggling partnerships to bring them to a positive standing and maintained satisfaction.
- Collaborated with funders and institutional partners on innovative program design, evolution, and execution.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Implemented new technologies to streamline processes and enhance productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting partner relationships.
- Formed and sustained strategic relationships with clients.
- Analyzed qualitative and quantitative data, and anecdotal insights to provide regular reporting on activity metrics, success measures, and insights.
- Led campus visits and strategy sessions with partners.
Strategic Partnership Director
InsideTrack
Portland, OR
09.2019 - 03.2024
- Manage and lead a portfolio of partnerships including multi-institution partnerships
- Team leadership, leading multiple cross-functional teams.
- Collaboration with cross-functional teams internally and externally.
- Supported significant enrollment growth with partner institutions.
- Developed processes and best practices for new service deliveries.
- Higher education consultation, provide trends and insights to support institutional decisions and change to support improved learner and staff experiences.
- Regular creation of reports and presentations.
- Support in resolution of data challenges,
- Mentor coaches seeking advancement.
- Responsible for partnership renewals.
- Regularly produced content for monthly newsletters.
- Track census for billing
- Project Management
Coach Supervisor
InsideTrack
Portland, OR
02.2019 - 03.2020
- Managed coaching teams across various accounts.
- Facilitated team meetings.
- Met regularly with client partners.
- Supported Operations Client Manager and acted as Operations Team Manager.
- Provided client reporting.
- Facilitated discovery sessions with new partners.
- Contributed to staffing decisions.
- Coached a roster of students toward enrollment
- Managed, improved, and created coaching handbooks.
- Provided coaching quality development.
Success/Enrollment Coach II
InsideTrack
Portland, OR
08.2012 - 02.2019
- Experienced higher education professional specializing in student enrollment, retention, and enhancing the overall student experience.
- Enrollment Coaching Success Coaching Student Financial Aid Customer Service Team leadership Coach observer Focused on team development for stronger student impact.
- Strategic roster management, Customer Service: Coach prospective, new, and graduating students towards obtaining their goals.
- Drive enrollment, and retention by collaborating with students, partner schools, and team members using various strategies, strong communication skills, and coaching.
- Plan and facilitate team professional development initiatives via weekly team development meetings.
- Multi-channel coaching, coach students via phone, email, text, and app messaging Project management Coach observer, observe coaching quality and provide feedback and training to other coaches.
- Finance coaching, coach students around financial hurdles pertaining to education expenses.
- Collaborated with app developers to provide content for financial aid app content.
Student Finance Advisor
Carrington College
, OR
10.2008 - 04.2012
- Customer Service: Assist students with Title IV and private funding options, Explain in detail Financial Aid and School policies, Presenter at weekly potential student seminars, and exit counseling seminars.
- Create, process, and maintain student financial aid files, Collecting on past due balances, data entry, reviewing account ledgers.
- Awarding financial aid, communicate regularly with other colleges, lenders, and federal agencies Preparing tuition statements, taking minutes of weekly meetings.
- Responsible for funding standard term, non-standard term, and clock-hour programs.
Student Finance Advisor
Heald College
Portland, OR
08.2007 - 08.2008
- Customer Service: explaining in detail financial aid and school policies Create, process, and maintain student financial aid files, student data entry, reviewing account ledgers and transcripts.
- Awarding financial aid, communicate with other colleges and federal agencies.
Student Financial Planner /Officer
Everest College
Portland, OR
01.2002 - 08.2007
- Customer Service: explaining in detail financial aid and school policies Maintaining files, students data entry, reviewing account ledgers Awarding financial aid, communicate with other colleges and federal agencies Preparing tuition statements, taking minutes of weekly meetings, member of the.
Education
Master of Education - Higher Education Administration
Northeastern University
Boston, MA06.2019
Bachelor of Science - Business Administration
Warner Pacific College
Portland, OR01.2009
Diploma - Bookkeeping
Everest College Formerly Western Business College
Portland, OR01.2001
Some College (No Degree) - General Studies
Portland Community College
MBA Coursework
DeVry University
Chicago Heights, ILSkills
- Leadership
- Client Relationship Management
- Team Building
- Training & Development
- Trend Analysis
- Reporting
- Program Launch & Execution
- Coaching
- Change Management
- Process Development
- Consultative Sales
- Project Management
- Higher Education Consulting
- Mentorship
- Learner Support
- Contract Management
- Staff Management
- Contract Negotiation
- Operations Management
- Verbal and written communication
- People Management
- Strategic Planning
- Strategies and goals
- Program Management
- Hiring and Retention
- Team Management
- Cross-functional team leadership
- Issues Resolution
- Data-driven decision making
- Cross-functional collaboration
- Client relationship management
- Team leadership
- Mentorship and coaching
- Operations management
Affiliations
- Outstanding Student Impact award winner at InsideTrack
- InsideTrack Certifications: Master Coach, Finance Subject Matter Expert, Coach Observer, Project Management, Prosci Change Management
- ClickUp Verified Power User
- Team Spirit award winner at Carrington College
- Volunteer work experience in Portland, Oregon
Foster Closet
Oregon Food Bank
Children's Book Bank
Salvation Army
Timeline
Associate Vice President, Programs
InsideTrack
12.2024 - Current
Senior Partnerships Director
InsideTrack
03.2024 - 12.2024
Strategic Partnership Director
InsideTrack
09.2019 - 03.2024
Coach Supervisor
InsideTrack
02.2019 - 03.2020
Success/Enrollment Coach II
InsideTrack
08.2012 - 02.2019
Student Finance Advisor
Carrington College
10.2008 - 04.2012
Student Finance Advisor
Heald College
08.2007 - 08.2008
Student Financial Planner /Officer
Everest College
01.2002 - 08.2007
Master of Education - Higher Education Administration
Northeastern University
Bachelor of Science - Business Administration
Warner Pacific College
Diploma - Bookkeeping
Everest College Formerly Western Business College
Some College (No Degree) - General Studies
Portland Community College
MBA Coursework
DeVry University
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