Angela Jenkinson

• Response to emails and other correspondence to facilitate communication and enhance business processes. Answered all incoming calls and documents for loan processing.
• Prepared presentations, materials and documentation for use executives in meetings and engagements.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Implemented updated policies and practices for organization and monitored effect. Implemented an office binder of procedures and protocals.
• Organized and coordinated conferences and monthly meetings within our four satelite and main offices.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

• Provide secretarial support for Men's and Women's Golf Teams, Pro Shop Staff, and Director of Golf Operations for golf course grounds maintenance, Head Coaches, and Assistant coaches.
• Provide clerical support for Birck Boilermaker Golf Complex: oversee budgets and payments for club house and pro shop, including Head PGA Professionals and staff, Outings & Retail Coordinator, Golf Course Superintendent overseeing both golf courses, and staff.
• Coordinate recruiting and team travel for all coaches, official athlete visits, and prospective employees.
• Processed all team recruiting and team expense reports.
• Oversee five to six student golf managers, which includes setting work schedules, arranging team transportation and van certifications, and designating their job duties and approval of hours worked.
• Handle compliance paperwork, calendars, and four budgets for all the golf department. Maintained ordering and event budgets.
• Manage department credit cards, accounts payable, and receivables. Received and routed incoming calls and correspondence to promote timely communication.
• Composed, proofread, and distributed clean and professional business correspondence and internal team communications.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Maintained organized filing system of paper and electronic documents. Oversaw office inventory by restocking supplies and submitting purchase orders. Coordinated communications, including taking calls, responding to emails and interfacing with clients.

• Maximized cash flow through optimal billing and collection processes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Utilized company's accounting systems to review reports and prepare assessments. Reseved multipal conference rooms and demo kitchen, billing across campus with internal billing system.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Compiled statistics, conduct audits, and compiled reports.
• Composed, proofread, and distributed clean and professional business correspondence and internal team communications.
• Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.

I was contacted by the Athletics Dept. to interview for the Golf Secretary position. My goal was to retire from Athletics but due to Covid that did not happen.

• Served as office secretarial support for both Radiology and Physical Therapy
• Dept. Purchase orders submittal and inventory records.
• Typing of correspondence, calendaring, and scanning medical documents to charts.
• Kept records and tracked exams using excel spreadsheets computed percentages.
• Registration of new patients presenting for radiology and physical therapy appointments. Maximized cash flow through optimal billing and collection processes.
• Ordered supplies and organized supplies for orthopedic devices and special equipment for student and athletes.
• Completed data input support for various office administration systems. Forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

This position was going to end, they suggested I apply for the position that was transferring to the REC Sports campus building as the Wellness Suite.

• Utilized company's accounting systems to review reports and prepare assessments.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Prepared, distributed, and reviewed all insurance payments and recorded in company database.
• Cahier balancing of daily drawer totals and deposits.
• Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
• Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
• Spearheaded special projects and efficiently carried out effective problem- solving.
• Aided board of directors during executive decision-making processes by generating insurance reports to support direction for corrective actions and improvements. Traveled to Texas and Florida for insurance software and insurance policies software updates yearly.
• Improved office efficiency, managing client correspondence, record tracking and data communications.
• Enrolled all incoming students for their insurance plan; answered questions and assisted with complexities of their coverage.
• Assisted international students to ensure they met and maintained waiver compliance guidelines set forth by University requirements and Federal visa requirements. Compiled statistics conduct audits and compiled reports.
• Handled all departmental requests for equipment needs, placed all orders for our building.

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Evaluated and settled complex insurance claims in strict timeframes.
• Affirmed or denied coverage fairly based on thorough investigations.
• Investigated damages, gathering information from diverse sources and delivering comprehensive reports.
• Updated spreadsheets to track insurance payments and outstanding claims and data for Chiropractor’s knowledge of incoming revenue and monthly billings.
• Coordinated communications, including taking calls, responding to emails and interfacing with clients.
• Processed medical, claims daily and expertly handled car accident and disability claim files with impeccable quality reports for court hearings.
• Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
• Oversaw office inventory by restocking supplies and submitting purchase orders. Cahier balancing of daily drawer totals and deposits.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.