Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Angela Jennette Hutchins

11 Elm Street, Canaan,CT

Summary

Knowledgeable bank management professional bringing a well-coordinated and disciplined approach to department leadership. Well-versed in tracking data, writing reports, and presenting talks to business leaders. Sales and customer relations expert.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Financial Center Manager

Berkshire Bank
Great Barrington, MA
01.2024 - Current
  • Provides exceptional customer service while educating customers and employees on a wide variety of products and services
  • Ensures proper documentation and compliance for all new accounts and account maintenance
  • Manages a variety of loan applications and closing
  • Works with customers to ensure their banking needs are met
  • Assists with preparing monthly audit reports
  • Coaching staff so that they may succeed
  • Helping in all aspects of the Branch as needed.
  • Managed daily operations of the financial center, including staffing and customer service.

Relationship Banker

Berkshire Bank
Sheffield, MA
06.2021 - 01.2024
  • Delivered exceptional customer service by educating customers about a diverse range of products and services.
  • Ensured proper documentation and compliance for new accounts and account maintenance
  • Handles a variety of loan applications and closing
  • Works with customers to ensure their banking needs are met.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.

Customer Service Associate

Berkshire Bank
Sheffield, MA
08.2018 - 06.2021
  • Assist customers with their daily banking needs, answer phones, stay up to date with procedures and regulations, help the supervisor with monthly audits, assist customers with basic banking concerns or directing them to the correct person, talking to customers about credit card needs.

Manager

Bounce Town
Canton, CT
03.2015 - 08.2018
  • Uphold an excellent standard of customer service, maintaining daily open play sessions, scheduling parties, preparing a weekly inventory of supplies, answering phones, creating and settling customer invoices, training and monitoring staff, gathering nightly deposits, selling snacks and drinks, responding to customer concerns, and daily cleaning and sanitizing equipment and the building.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.

Education

Advanced Financial Services Diploma -

Center For Financial Training
04.2024

Financial Services Operations Certificate -

Center For Financial Training
04.2024

Lending Foundation Certificate -

Center For Financial Training
03.2024

General Financial Services Diploma -

Center For Financial Training
07.2023

Financial Services Certificate -

Center For Financial Training
04.2023

Associate of Arts - Liberal Arts

Briarwood College
05.2000

High School Diploma -

Northwestern Regional High School
06.1997

Skills

  • Customer service
  • Communication skills
  • Team player
  • Leadership
  • Management experience
  • Knowledge of computers
  • Ability to multi-task
  • Self-sufficient
  • Organizational skills
  • Experience upselling products
  • Listening skills
  • Patience
  • Microsoft products
  • Salesforce
  • FIS Global
  • Document Preparation
  • Relationship Management
  • Sales initiatives
  • Account Management
  • Work Delegation
  • Team Development
  • Team coaching
  • Branch operations
  • Operations Oversight

Certification

  • FIRST AID/CPR
  • HEAD TEACHER - Home/Group Daycare
  • NMLS
  • NOTARY PUBLIC, MASSACHUSETTS

Affiliations

  • Norfolk Volunteer Fire Department, Treasurer - August 2023 - present
  • Norfolk Volunteer Fire Department, General Member - 2010 - present

References

References available upon request.

Timeline

Assistant Financial Center Manager

Berkshire Bank
01.2024 - Current

Relationship Banker

Berkshire Bank
06.2021 - 01.2024

Customer Service Associate

Berkshire Bank
08.2018 - 06.2021

Manager

Bounce Town
03.2015 - 08.2018

Advanced Financial Services Diploma -

Center For Financial Training

Financial Services Operations Certificate -

Center For Financial Training

Lending Foundation Certificate -

Center For Financial Training

General Financial Services Diploma -

Center For Financial Training

Financial Services Certificate -

Center For Financial Training

Associate of Arts - Liberal Arts

Briarwood College

High School Diploma -

Northwestern Regional High School

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Angela Jennette Hutchins