Summary
Overview
Work History
Education
Skills
References
Timeline
Certification
Work Availability
Work Preference
Interests
Generic
Angela Jensen, BS, RN

Angela Jensen, BS, RN

Lake Mary,FL

Summary

Dedicated, highly-trained professional with over 20 years experience in healthcare. Hardworking and passionate about providing quality patient care and administrative services in a variety of disciplines. Dynamic and resourceful Account Manager, skilled in building customer relationships, retaining key accounts, understanding client needs, issue resolution and maximizing business opportunities.


Overview

25
25
years of professional experience
1
1
Language

Work History

Remote Patient Monitor

Athelas
07.2022 - Current
  • Completed 30+ patient review calls daily across multiple states and varying disciplines.
  • Support interdisciplinary team through detailed review of patient vital sign values, medication review and verbal assessment with accurate documentation and timely information sharing.
  • Review and document medication list and adverse side effects.
  • Escalate patient-centered review of high risk vitals, signs and symptoms to multi-disciplinary team.
  • Reduced patient anxiety with clear explanations of procedures, answering questions, and providing reassurance.
  • Answer patient questions/concerns and offer qualified support.
  • Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Complete necessary documentation on-time and to specifications.
  • Provide patients, family members and care representatives with general health education and tips for patient care.
  • Educate patients and/or family representative on proper use of at-home device for monitoring to facilitate successful home care.
  • Ensure compliance with HIPPA and organization policies and regulatory standards by adherence to protocols.

Account Manager

Cordant Health Solutions
03.2015 - 03.2024
  • Managed diverse portfolio of accounts across 7 states including single and multi-physician practices, drug treatment facilities and judicial municipalities exceeding $3 million in annual revenue.
  • Execute sales strategy through use of business review reports, testing metrics, client data trends and testing analysis to appropriately understand test utilization and promote new offerings.
  • Engage clients with internal matrix of team partners for escalated service issues, contract/renewals, and legal/compliance reviews.
  • Act as day to day contact for client needs and facilitate issue resolution.
  • Coordinate new clients on-boarding including education and training of services, best practices, and operational systems and billing invoice review.
  • Evaluate client errors for targeted process improvement.
  • Review test utilization to engage client on efficiency, cost savings and upsell opportunities.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Attended weekly lab operations meeting, bi-weekly account manager meetings for up-to-date briefing on organization operations.
  • Collaborated with company managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Assisted in development of training materials for new hires, ensuring smooth onboarding process.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Addressed problems with billing and operations departments to maintain efficient and compliant workflow.
  • Successfully resolved escalated lab samples issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Sales Executive, Account Manager

PeaceHealth Laboratory
09.2005 - 11.2013
  • Managed 8 state territory for .
  • Responsible for meeting/exceeding monthly quota in assigned territory.
  • President's Club Winner, 2010.
  • Develop professional relationships with physicians, decision makers, stakeholders, C- suite administrators and support staff.
  • Actively participated in networking events within industry, expanding professional connections and generating leads.
  • Demonstrate product and service knowledge of PeaceHealth Laboratory offerings for client presentations.
  • Attended Sales Training "Bootcamp" and ongoing quarterly refresher meetings.
  • Maintain CRM documentation of client and prospective client contacts, history, volume, revenue, trends, competitive intel, growth opportunity, operational shifts and strategic developments
  • Identify opportunities for business development, CME/educational speaker engagements with current and prospective clients using PeaceHealth sales and marketing initiatives.
  • Managed account pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Stayed informed about industry trends and competitors offerings to maintain knowledgeable edge.
  • Identified upselling opportunities within existing accounts by staying informed about clients' evolving needs requirements.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Successfully resolved escalated issues, customer complaints and facilitated negotiations, resolving issues while preventing potential loss of valuable clients.

Laboratory Assistant

St Charles Health System
09.1999 - 08.2005
  • Perform 40-50 phlebotomy functions daily for in-patient and out-patient settings according to hospital standards and current safety protocols.
  • Proficient in difficult and specialty draws such as arterial blood gas, blood cultures, cystic fibrosis collections and other esoteric tests.
  • Prepared samples for analysis by performing complex sample preparation tasks such as blood smears and cultured plates.
  • Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
  • Developed training materials to ensure consistent skill development among team members.
  • Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Accomplished training lead for specimen processing, phlebotomy, and call center departments.
  • Input manual reference result for client reporting
  • Assisted in client/lab systems interface projects.
  • Collaborated with management for process improvement and workflow efficiencies.
  • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
  • Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Education

Registered Nurse, Associate Degree -

Lane Community College
Eugene, OR

Bachelor of Science - Exercise/Sport Science -

Oregon State University
Corvallis, OR

Associates Degree of Science -

Central Oregon Community College
Bend, OR

High School Graduate -

McNary High School
Keizer, OR

Skills

  • Multiple EMR and CRM documentation experience
  • Telemetry and vital signs monitoring & patient care experience
  • Contract pricing review and negotiation
  • Knowledgeable of Medical Laboratory Procedures
  • IV and catheter insertion and care trained
  • Basic Life Support/CPR proficient
  • Experience with laboratory service contract, pricing review and negotiation
  • Critical thinking and problem resolution
  • Multiple Specimen Collection Skills
  • Clinical documentation
  • Teamwork and Collaboration
  • Client Relations
  • Goal-Oriented

References

  • Kathy Ridling, RN, Supervisor - 541.480.6202
  • Mary Ellis, Sales Executive - 503-724-3044
  • Lindsay Harrison, CPA, Controller - 503-580-4924

Timeline

Remote Patient Monitor

Athelas
07.2022 - Current

Account Manager

Cordant Health Solutions
03.2015 - 03.2024

Sales Executive, Account Manager

PeaceHealth Laboratory
09.2005 - 11.2013

Laboratory Assistant

St Charles Health System
09.1999 - 08.2005

Registered Nurse, Associate Degree -

Lane Community College

Bachelor of Science - Exercise/Sport Science -

Oregon State University

Associates Degree of Science -

Central Oregon Community College

High School Graduate -

McNary High School

Certification

RN Licensure

OR

NV

MN

FL

Nurse Compact License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull TimeContract Work

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceFlexible work hours401k matchPaid time offWork from home optionHealthcare benefits

Interests

Running, Hiking, Outdoors

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Angela Jensen, BS, RN