Angela Jimenez
Elizabeth,NJ
Summary
coordinating clinical staff, providing medical treatment, promoting a positive working environment, assisting office managers, providing treatment information to patients, and preparing staff schedules.
Overview
3
3
years of professional experience
Work History
Lead Medical Assistant
Genesis Orthopedic And Spine
12.2020 - Current
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Taught patients about medications, procedures, and care plan instructions.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Medical Assistant - Health
Health Care Training Institute
1969 Morris Ave Union NJ07.2020
Skills
- Critical thinking abilities
- Inventory and supply management
- Performance Improvement
- Clinical Leadership
- Team building and supervision
- Patient Care Coordination
- Vital signs monitoring
- Staff Oversight
- Conflict resolution techniques
- Medical office administration
- Phlebotomy expertise
- Patient education and counseling
- HIPAA Compliance
- Insurance Verification and Billing
- Scheduling and Appointment Management
- Professionalism and Ethics
- Indirect Patient Care
- Inventory Management
- Data Entry
- Patient Flow Management
- Procedure Assistance
- Payment Collection
- Patient Scheduling
- Medical Billing
- Medical Terminology
- Phlebotomy
- Patient-focused care
- Emergency procedures understanding
- 2D scanning
- Sterilization techniques
- Companionship and emotional support
- Orthopedic splints
- Feeding assistance expert
- Patient Management
- Chemical solution preparation
- Specimens collection and processing
- Fluent in Languages
- Compassionate
- Electronic Health Records
- Reliable team player
- Patient bathing
- First Aid
- Customer Relationship Management (CRM)
- Sterile technique
- Customer Service
- Maintaining confidentiality
- Compassionate caregiver
- Valid State driver's license
- Insurance Claims
- Family Education
- Direct Patient Care
- Prioritizing stat orders
- Medical Records Management
- Vital Sign Monitoring
- Electronic Medical Records
- Insurance Verification
- Diagnostic Procedures
- Knowledge of EKG rhythm interpretation
- CPR
- Medical terminology in Languages
- Account Management
- Equipment Sterilization
- Monitoring patient progress
- Appointment Setting
- Medical Procedures
- Case Management
- EMR / EHR
- Simple dressings
- PRP injections
Timeline
Lead Medical Assistant
Genesis Orthopedic And Spine
12.2020 - Current
Medical Assistant - Health
Health Care Training Institute