Angela Jimenez
Riverside,CA
Summary
Dynamic and results-oriented professional seeking a fast-paced environment that values leadership, problem-solving, strategic planning, and organizational skills. Proven ability to drive performance and foster collaboration within teams to achieve organizational goals. Committed to leveraging innovative strategies to enhance efficiency and effectiveness in all projects. Eager to contribute to a forward-thinking company prioritizing growth and excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Wayfair
06.2022 - Current
- Directed the ICQA and Returns organization across two separate facilities, overseeing a 24/7 operational cycle and managing 8 distinct shifts to ensure seamless inventory integrity.
- Led a diverse team of 30+ specialized associates and auditors, coordinating workflows and quality standards across both buildings to maintain a unified campus-wide strategy.
- Engineered a 24-hour communication framework, bridging gaps between day and night shifts through bi-weekly forums.
- Transitioned from high-volume department management (Inbound, Outbound, Shipping) to campus-wide Quality and Inventory leadership, shifting the focus from unit movement to long-term financial health.
- Commanded the "Aisles of Pride" (AOP) campus standards, establishing a culture of precision that reduced DPMO to 1,667 (surpassing the facility goal of 3,000).
- Spearheaded "Direct Sort" and "Directed Pallet Move" (DPM) rollouts, serving as the primary lead for multi-site implementation and training for management teams.
- Recovered significant operational costs by identifying and resolving systemic failures in VAS (Value Added Services) unit credits, collaborating with cross-functional stakeholders to recoup un-captured revenue.
- Maintained 100% "on-target" status for Quarterly Cycle Counts across both buildings, while achieving a 13.9 RIR (Recordable Incident Rate)—well below the facility safety goal of 15.
Distribution Center Supervisor
Walgreens
11.2021 - 06.2022
- Directed a diverse workforce of up to 60 full-time employees and temporary agents in a high-volume split-case department, ensuring daily order targets were met consistently.
- Managed labor resources dynamically by partnering with onsite staffing agencies to fill gaps during peak seasons and shifting personnel between departments to handle high-priority surges.
- Acted as a key liaison for distribution center leadership, coordinating across all areas of the building to balance manpower and maintain a steady flow of production.
- Established and monitored daily performance goals, using productivity data to ensure the team stayed on track and met the facility's key performance indicators (KPIs).
- Led hands-on "on-the-floor" coaching through regular observations, identifying individual strengths to help team members grow and addressing performance gaps in real-time.
- Ensured payroll and incentive accuracy by meticulously tracking all worked hours and production time, guaranteeing that employees were correctly rewarded for their performance-based earnings.
- Maintained fair work standards by conducting regular time-studies and process checks to ensure that the expected pace of work was both realistic and accurate for the team.
- Facilitated team problem-solving sessions to identify "bottlenecks" in the department, implementing practical changes that reduced wasted motion and increased overall output.
- Overhauled the Department Training Committee, creating a structured 30-60-90 day onboarding plan that incorporated updated safety tools and digital tracking systems.
- Mentored "Lean Captains" and team leads to foster a culture of constant improvement, encouraging the frontline staff to suggest ideas that made their jobs safer and more efficient.
- Led reorganization projects within the department to improve the physical layout of the workspace, making it easier for team members to navigate and process orders.
Area Manager
Dolls Kill
09.2019 - 11.2021
- Led a team of 50+ hourly associates across multiple departments, with a primary focus on high-volume Returns and Receiving operations.
- Established clear daily objectives and production targets, ensuring every team member understood their role in meeting the facility’s overall goals.
- Forecasted labor and staffing needs by analyzing daily workloads, ensuring the right amount of people were in place to handle incoming shipments and customer returns without delays.
- Bridged the gap between the warehouse and corporate offices, collaborating with various departments to simplify workflows and resolve logistics hurdles.
- Transformed the Returns and Receiving workspace by implementing "5S" organization standards, which cleared out clutter and improved overall processing speed by 25%.
- Identified and removed bottlenecks in the receiving dock, creating a smoother hand-off between arriving trailers and the processing teams.
- Standardized daily routines to reduce wasted motion, allowing the team to hit higher productivity marks with less physical strain.
- Invested in career pathing for the frontline team, successfully mentoring and promoting multiple associates into Lead and Area Manager leadership roles.
- Improved workplace culture by spearheading the employee engagement survey (eNPS); used the feedback to create better communication channels between management and the floor.
- Facilitated regular "town hall" style updates to keep the team informed on performance, safety goals, and upcoming volume changes, leading to a more engaged and motivated workforce.
Operations Supervisor
QVC
10.2018 - 09.2019
- Supervised and scheduled a large-scale workforce of 70+ team members, overseeing daily operations across receiving, picking, and processing functions.
- Managed real-time labor adjustments by analyzing workflow data, ensuring the right number of people were assigned to the right tasks to hit facility volume targets.
- Acted as the primary point of contact for upper management, delivering daily reports on production progress, operational challenges, and team wins.
- Spearheaded the hiring and onboarding process, interviewing new talent to ensure the department remained fully staffed with high-quality candidates.
- Cultivated a high-performance culture through dedicated monthly 1-on-1 sessions with every team member, focusing on celebrating wins and addressing areas for improvement.
- Drove individual accountability by utilizing performance tracking tools to monitor output, providing real-time coaching and counseling to keep the team aligned with network metrics.
- Ensured operational consistency by certifying that all Standard Operating Procedures (SOPs) were followed correctly, updating or amending them as needed to reflect more efficient workflows.
- Enforced strict safety standards in accordance with OSHA regulations, ensuring that every team member worked in a secure environment and followed all facility policies.
- Improved facility housekeeping by assisting in the rollout of new 5S organization ideas, which helped reduce clutter and improved the overall safety of the workspace.
- Conducted regular safety audits and observations, identifying potential hazards before they became issues and maintaining a "safety-first" mindset across the floor.
Operations Team Lead
QVC
04.2018 - 10.2018
- Co-led day-to-day activities for the Inbound Picking and Receiving departments, ensuring a smooth transition from trailer arrival to product placement.
- Developed daily staffing plans and set specific hourly production goals (UPH) to ensure the team stayed on pace to meet the facility’s shipping deadlines.
- Facilitated start-of-shift meetings, delivering essential site news and safety updates while assigning daily tasks to keep the team focused and organized.
- Collaborated with Outbound and Production Planning teams to balance the workflow, making sure the "front end" of the building was supporting the "back end" for maximum order output.
- Monitored quality metrics to identify recurring errors, using that data to create better workflows and reduce rework across the department.
- Identified performance gaps and provided one-on-one coaching to team members, sharing best practices that helped them hit their individual and department targets.
- Managed a specialized team of Training Assistants, overseeing the creation and rollout of clear Standard Operating Procedures (SOPs) for all inbound functions.
- Directed special operational projects, coordinating small teams to complete facility upgrades or inventory audits accurately and ahead of schedule.
- Served as a subject matter expert for inbound processes, helping to troubleshoot issues on the floor and keep production moving during equipment or system downtime.
Site Quality Coordinator
QVC
11.2017 - 04.2018
- Managed and reported facility inventory levels by conducting regular audits and cycle counts, ensuring physical stock consistently matched digital records.
- Investigated inventory discrepancies, performing "deep-dive" research into errors occurring during the receiving, picking, or packaging stages to identify the root cause.
- Reconciled production errors within the warehouse management system, documenting inconsistencies to ensure accurate financial and stock reporting.
- Audited inbound trailer manifests using Manhattan and IBM software systems to verify that all incoming shipments were accounted for and processed correctly.
- Provided actionable feedback to department leads based on audit results, helping teams understand where errors were happening and how to fix them.
- Collaborated with production departments to brainstorm and implement new strategies that reduced shipping and packing errors.
- Drafted Standard Operating Procedures (SOPs) for various departments, creating clear, step-by-step guides to ensure quality and consistency across the warehouse.
- Promoted a safe working environment by identifying and reporting safety violations, ensuring the facility remained compliant with high operational standards.
- Operated heavy machinery with precision, maintaining active certifications for Crown Electric Pallet Jacks, Stock Pickers, WAVE, and Stand-Up Forklifts.
- Served as a subject matter expert on the floor, assisting with complex inventory moves and ensuring equipment was used safely and efficiently.
Outbound Operator
QVC
02.2017 - 11.2017
- Managed and resolved order exceptions using Fast Track and ICW systems, ensuring that flagged or stuck customer orders were processed and shipped without further delay.
- Investigated and cleared "aging orders," researching root causes to identify why orders were stalled and implementing new procedures to get them back into the shipping flow.
- Coordinated with Production Planning to manage backorders and resolve inventory shortages, ensuring customers received accurate updates on their shipments.
- Partnered with Inbound and Site Quality teams to track down missing inventory and reconcile system errors, preventing future order disruptions.
- Served as a departmental trainer, educating team members on ICW procedures and the most efficient ways to close out open orders.
- Established new workflows for handling aged orders, reducing the overall time orders spent in the exception queue and improving departmental throughput.
- Identified "areas of opportunity" within the outbound process, suggesting and implementing changes to decrease the volume of orders requiring manual intervention.
- Operated heavy warehouse equipment including Stand-Up Forklifts, Stock Pickers, and WAVEs to shuttle inventory directly to processing lanes for immediate shipment.
- Maintained high safety standards while navigating high-traffic areas, ensuring that priority inventory was moved accurately and safely during time-sensitive windows.
- Maintained multiple equipment certifications, acting as a versatile team member capable of supporting both system-side and physical warehouse tasks.
Outbound Processor
QVC
08.2016 - 02.2017
- Processed online customer orders with high speed and accuracy, ensuring all shipments met the facility's strict daily deadlines.
- Coordinated the Commerce Hub workflow, sorting and distributing customer orders to the correct processing zones to ensure a balanced workload for the team.
- Served as a point of contact for team members, assigning tasks and providing the necessary order volume to keep the fulfillment lanes running efficiently.
- Partnered with Production Planning to identify stalled or "stuck" customer orders, taking immediate action to resolve issues and get packages out the door.
- Maintained high inventory accuracy by communicating directly with Inbound leaders to verify stock counts and resolve discrepancies before they impacted customer orders.
- Collaborated with Site Quality teams to manage and document inventory exceptions, including overages, shortages, and damaged goods.
- Ensured inventory integrity within the fulfillment area, performing regular checks to make sure physical products matched the digital system records.
- Balanced speed with quality, reducing the need for re-shipments by catching order and inventory errors at the source.
Internal Auditor
Fairplex
09.2010 - 09.2016
- Conducted real-time field audits of concessionaires during the LA County Fair, performing stand observations to ensure compliance with operational and financial standards.
- Audited sales records and tapes to verify the accuracy of reported gross sales, identifying discrepancies and ensuring all revenue was captured correctly.
- Managed billing and collections, creating invoices for product purchases and collecting rent and fees from vendors during both the Fair and year-round events.
- Developed custom sales databases using Excel to track daily revenue, providing the organization with a clear and accurate picture of financial performance.
- Managed the inventory lifecycle for the Fair’s primary product lines, ensuring stock levels were maintained to meet the high demand of large-scale public events.
- Analyzed sales trends by creating management and custom trend reports, helping leadership make data-driven decisions for future event planning.
- Drove merchandise sales during year-round shows, maintaining high customer service standards while managing cash handling and point-of-sale transactions.
- Streamlined data entry processes by building and maintaining efficient Excel databases to record and report on daily sales activities.
- Delivered comprehensive reports to management, summarizing financial wins, audit findings, and inventory statuses to keep leadership informed during fast-moving events.
- Coordinated with vendors and concessionaires to resolve billing disputes or inventory shortages, acting as a professional liaison for the Fair Association.
Split Rack Team Lead/Operator
Zumiez Distribution Center
01.2015 - 07.2016
- Resolved high-priority inventory issues, specifically focusing on "miss-split" SKUs and problem store boxes to ensure shipping accuracy.
- Managed product re-allocations, researching missing items and correcting system records (SRA) to get inventory back into the available pool for orders.
- Optimized shipping costs by collaborating on the "100-weight" project, identifying ways to bundle shipments and significantly reduce facility transportation expenses.
- Mastered the Apropos inventory system, using digital tools to maintain tight control over stock levels and warehouse organization.
- Stepped in as Acting Supervisor during management absences, overseeing the full department, assigning daily tasks, and delivering end-of-day progress reports to upper management.
- Tracked and communicated real-time production data, updating the team on hourly goals (UPH) and available inventory to keep the workflow steady and hit daily targets.
- Developed new department workflows, creating step-by-step processes that helped the team meet productivity goals more consistently.
- Led daily communication with the team, keeping everyone informed on their performance, accuracy marks, and the department's overall progress.
- Mentored and coached team members on best practices for speed and accuracy, helping individuals hit their performance goals through hands-on training.
- Resolved workplace conflicts, acting as a professional mediator to ensure the team remained focused and the work environment stayed positive.
- Collaborated with fellow Team Leads to brainstorm new ways to support the staff and improve morale across the building.
- Maintained operational flexibility, regularly assisting other departments to ensure the entire facility met its shipping deadlines during high-volume periods.
Inventory Control Specialist
Boot Barn Inc
09.2005 - 05.2015
- Managed daily freight operations, overseeing the receiving, tagging, and processing of new inventory to ensure items were floor-ready with 100% accuracy.
- Optimized inventory workflows by evaluating existing control procedures and implementing corrections that reduced processing delays and errors.
- Organized comprehensive inventory reports for the management team, providing a clear view of stock levels, turnover, and replenishment needs.
- Coordinated outbound shipping via UPS and USPS, ensuring all customer orders and returns were documented and dispatched according to facility standards.
- Developed and led the training program for new hires, teaching them the fundamentals of inventory management, system accuracy, and safety protocols.
- Demonstrated improved team efficiency by executing new supervision methods, resulting in faster processing times for daily shipments.
- Served as a subject matter expert for inventory systems, helping newer staff members troubleshoot discrepancies and learn best practices.
- Drove sales through visual merchandising, creating eye-catching window displays and marketing layouts to attract in-person shoppers.
- Executed price changes and product updates, ensuring the sales floor reflected current promotions and accurate inventory data.
- Delivered high-level customer service for both phone and in-person inquiries, resolving product questions and facilitating a positive shopping experience.
- Maintained strict work safety standards, ensuring the backroom and sales floor remained organized and compliant with facility guidelines.
Education
High School - General Education
Martin Luther King Jr. High School
Riverside, CA06-2003
Skills
- Professional & Leadership Skills
- Organizational Leadership: Managing 24/7 operations, multiple sites, and large-scale teams (30 associates)
- Project Management: Directing complex initiatives, cross-functional rollouts, and long-term strategic planning
- Process Improvement: Developing Standard Operating Procedures (SOPs) and implementing efficiency-driven workflows
- Training & Development: Designing onboarding programs, coaching team leads, and building organizational bench strength
- Data Analysis: Creating custom trend reports and utilizing data to drive decision-making and cost savings
- Conflict Resolution: Managing workplace dynamics and facilitating professional mediation between team members
- Technical & Operational Proficiency
- Software Suites: Microsoft 365 (Expert Excel/Word/PowerPoint) and Google Workspace
- Inventory & Systems Management: Proficiency in enterprise-level Warehouse Management Systems (WMS) and ERP platforms
- Financial & Quality Auditing: Managing billing, reconciling accounts, and maintaining high accuracy across complex data sets
- Compliance & Safety: Enforcing regulatory standards (OSHA) and conducting regular facility safety audits
- Technical Hardware: Expert in Radio Frequency (RF) scanning technology and industrial equipment operation
- Customer & Vendor Relations: Coordinating with internal stakeholders and external partners to ensure service level agreements (SLAs) are met
Certification
- Adult First Aid/CPR/AED-BL, American Red Cross, 1/2026
- Blue Belt Lean Certified, Lean Certification, 1/2022
Timeline
Warehouse Supervisor
Wayfair
06.2022 - Current
Distribution Center Supervisor
Walgreens
11.2021 - 06.2022
Area Manager
Dolls Kill
09.2019 - 11.2021
Operations Supervisor
QVC
10.2018 - 09.2019
Operations Team Lead
QVC
04.2018 - 10.2018
Site Quality Coordinator
QVC
11.2017 - 04.2018
Outbound Operator
QVC
02.2017 - 11.2017
Outbound Processor
QVC
08.2016 - 02.2017
Split Rack Team Lead/Operator
Zumiez Distribution Center
01.2015 - 07.2016
Internal Auditor
Fairplex
09.2010 - 09.2016
Inventory Control Specialist
Boot Barn Inc
09.2005 - 05.2015
High School - General Education
Martin Luther King Jr. High School