Angela Johnson
Business Women, Stone, Tile And Glass Geek
Staten Island,NY
Summary
Operational Manager working under COO's and CEO's. Wide range of business procedures and strong managerial skills ranging from HR, P/L's, Inventory, Purchasing, Product Development, Marketing, Travel Arrangements, Events, Trade Shows, Sales and creating a team to enhance company goals.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Service Operations Director
Skyline Windows
Bronx, NY
01.2022 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Responsible for financials and KPI's for the service department.
- Paid vendor bills, staff paychecks and expenses.
- Developed a service team crew in house and technician's. Managed service crews of 10 installers.
- Managed multiple jobs from conception of job project to end of project.
- Created Salesforce CRM/Field Service Lighting to enable Skyline board visibility to have better access to see all analytics to our service division.
- Managed 100-200 jobs per month.
- Networked with other directors and shared clients to gain more projects for each division.
- Developed process and procedures for the service department and SOP's.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- 1st year landed a 52% GP and doubled profit margnins.
- Led, supervised and provided strategic direction for workforce of 22 employees.
- Re-organzied the division to be a profitable branch of Skyline Windows.
<p>Architectural Products Director/Operations Manager </p> <p></p>
Furniture Consultants Inc/Veloce Architectural Walls
01.2020 - 12.2021
- Assisted in development and R&D of new demountable glass wall partition system of V50 and V25.
- Worked with oversees vendors to develop ancillary parts for systems. Including gaskets, lock blocks, door handles, brackets, levelers, and other components.
- Launched product in 1 year of commencement with a fully functional systems.
- Delegated work with labor, project managers, and staff.
- On boarding and hiring of new employees and setting them up with emails, computers, and expense accounts.
- Marketing of new product and website development with marketing manager.
- Supply chain management with protocols and sourcing modules.
- Production management with in house labor.
- GC and customer engagement with projects.
- Business development with current property managers and new client base business.
- Created all forms, job start, installation, job kick off, new client, shortage forms, warranty, care & maintenance, preferred vendor documents and change orders.
- Work with CFO with inventory cost management.
- A/R weekly meetings for payments.
- Handling of all local vendors and purchase orders that are submitted.
- Introduce procedures and standards for a new company operation.
Ensure quality control on job sites.
- Worked with door vendor and track progress for each job they were fulfilling.
- Maintenance of drafting schedule and new RFP's.
- Weekly project meetings with clients and installation team.
<p>Roschmann Group</p>
Director of Operation for US/Canada
01.2019 - 01.2020
- Structured company to relate to American standards i.e OSHA requirements, Safety protocols, IIPP documents.
- Responsible for Employee handbooks, NDA's, Employee contracts, and Employee equipment forms.
- Develop teams of site managers, site superintendents, and foreman's to work on specific US and Canadian project sites.
- Wrote policies and procedures for each department, i.e. AP, Project Accounting, Design Team, Business Developments, Project Coordinators.
- Visited job sites and did weekly audits of timesheets for vendors.
- Assigned site personal according to site project locations i.e, housing, rentals, cars, and all moving logistics.
- Attended sales meeting and leveling meetings.
- Arranged logistics of site offices and warehouses for material prior to landing.
- Participated in political meetings for each project and reported back to the President and VP.
- Set up all personal with necessary equipment for each project location, i.e computer, software, and cell phone.
- Reviewed all change orders and NCR's.
- Resolved all punch-list items with vendors.
- Interviewed installers for projects and request comparisons from corporate of each company.
- In charge of safety protocols for each job site.
<p>Operations Manager </p> <p></p>
Tag Wall LLC, New York
01.2017 - 01.2019
- Schedule, monitor field dimensions and inventory for projects.
- Maintain drafting schedule, initial drawings and in field revisions.
- Responsible for punch list items, close out documents and warranties.
- Liaison with our Farmingdale warehouse of product, delivery tickets, inventory, and delivery schedule.
- Monitor and schedule service calls.
- Oversee job site with PM's to ensure quality control.
- Responsible for internal personnel (20+) hiring, firing, separation agreements, 401K, employee continuing education, vacation, pay rates, expenses and sick time.
- P/L's reporting to COO, CEO and President. Adhere to operation budgets.
- Introduce new procedures to save company over $500,000 by buying jobs in bulk, renegotiation of pricing with vendors, in house NY inventory, and review change orders with installers in depth of what is contract work.
- Involved with weekly project meetings covering all current jobs in queue (40-50) 3-7 million dollars per quarter.
- Manage our installers daily to ensure target for completion dates.
- Involved in product development of current systems and new product. Purchasing and sourcing of materials locally and oversees ie Italy and China.
- Set up project kick off meetings, scheduling, drafting and project site meetings.
- Presentation to Architects, Designers for introduction of Partition Walls and Office Furniture (Haworth dealer). Lunch and Learns & private tours for potential projects.
- Provide training from our vendors, PBA, Dorma, Klein, GGI, T-Concepts, Tag Hardware, AAA and new vendors.
- Oversee change order requests, RFQ's. Insurance, Billing, Invoicing and scheduled payments.
- Weekly account receivable meetings to ensure flow of payments.
<p>Showroom Manager </p> <p></p>
Nasco, New York
01.2013 - 01.2014
- Designed and developed new location for New York showroom with space planning and layout of product.
- Created and organized systems between main office and showroom for orders and invoicing purposes.
- Presentation of products to the A&D community and current contacts in our database.
- Influential in web development and marketing tools need for re-branding of the new location.
- Organized trade show and showroom events.
- Marketing and advertising of Nasco products.
- Instrumental in finding new products to introduce to the NYC Market, which increased sales by 20% in the first 6 months.
- Effectively managed sample program.
- Oversee day to day operations, including schedules, appointments, travel arrangements and P/L's.
<p>Operations/Showroom Manager </p> <p></p>
NY Stone Manhattan, New York
01.2010 - 01.2012
- Designed and developed the NYC facility with introduction and partnership of Marazzi tile.
- Organized trade show and showroom events including, HD, BDNY, Coverings, KBIS, & Stone &Tile Expo.
- Upkeep of showroom aesthetics and replaced any pieces sampled out to A&D and customers.
- Project management of all projects, take offs, budgets, RFI's, change orders, job site meetings and punch list items.
- Increased sales 40% introducing products to the A&D community (2m in the first year).
- Supervised and trained sales personnel tracking sales progress.
- Created marketing materials and web development for NYC location to interface with Jersey City location.
- Executed email blast, blog post and new feeds for social media outlets.
- Introduced SalesForce, in order to generate sales leads, streamline procedures and purchasing.
- Studied new trends for marketing to generate new sales growth of materials.
- Created client friendly atmosphere for designers and clients to bring their projects to life.
- Handled all purchasing/negotiations with vendors locally and internationally.
- Recognized in Luxe, Interior Design, and AIA editorials.
<p>Senior Account Manager </p> <p></p>
NY Stone, New Jersey
01.2006 - 01.2010
- Increased company & product exposure through prospecting of the A&D community.
- Presented products through lunch and learns, trade shows, and networking events.
- Effectively managed and maintained weekly activity reports, pipeline reports, and client follow ups.
- Expertise of products, applications, and space planning.
- Consistently exceeded weekly & monthly sales goals by 30%. (Yr 1 $500K- Yr 2 $800K- Yr 3 1m -Yr 4 1.2m)
- Developed projects with A&D community, from design, sampling, estimating, through specifying.
- Attended industry functions and trending products within the NYC community.
- Prospected and built new relationships with developers and general contractors.
- Opened NYC showroom location through building a partnership with Marrazzi Tile.
<p>Senior Sales Manager </p> <p></p>
European Granite and Marble Corp, New York
01.2000 - 01.2006
- Organized sales procedures, including targeted markets of stone distribution for each location.
- Managed sales team, 3 internal sales personnel, and 2 outside reps.
- Created marketing literature for products and website content.
- Responsible for sales forecast, sales team, clients and production.
- Instrumental in driving sales 30-40% each year and maintaining sales goals. (6m dollars of revenue)
- Introduction of Caesarstone, and created a new quartz division, including marketing and distribution of products. (Yr 1 $600 K Yr 2 1m)
- Involved in purchasing, negotiation of acquiring new materials from overseas with President.
Education
Binghamton State College, New York
01.1993 - 05.1997
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Drake Business School, New York
01.1998 - 05.1999
Skills
Salesforce
Team Design
MS Office
Illustrator/Photoshop
Sketch Up
Google Docs
Smart Sheets
Service department operations
Managing service operations
Service-Oriented Architecture
Customer service specialist
Business operations expertise
High-quality customer service
Certification
Osha 30
Strengths
Strengths
Hard working, Leader, Motivator, Project Management, Client Experience, Persuasive, Organized, Detailed, Get the job done attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Timeline
Service Operations Director
Skyline Windows
01.2022 - Current
Architectural Products Director/Operations Manager
Furniture Consultants Inc/Veloce Architectural Walls
01.2020 - 12.2021
Osha 30
05-2019
Roschmann Group
Director of Operation for US/Canada
01.2019 - 01.2020
Operations Manager
Tag Wall LLC, New York
01.2017 - 01.2019
Showroom Manager
Nasco, New York
01.2013 - 01.2014
Operations/Showroom Manager
NY Stone Manhattan, New York
01.2010 - 01.2012
Senior Account Manager
NY Stone, New Jersey
01.2006 - 01.2010
Senior Sales Manager
European Granite and Marble Corp, New York
01.2000 - 01.2006
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Drake Business School, New York
01.1998 - 05.1999
Binghamton State College, New York
01.1993 - 05.1997