Angela Johnson
Claims Specialist
Burnet,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Advantage Reserve
11.2022 - Current
- REMOTE
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed over 50 customer calls per day
Loan Production Assistant
Loan People LLC
01.2022 - 10.2022
- REMOTE
- Collected and compiled paperwork such as Title abstracts, insurance paperwork, loan files, and tax histories.
- Set up, stored, and updated customer files, department records, and regulatory paperwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with team members to achieve target results
- Communicated acceptance or rejection to applicants via mail, email, telephone, or personal consultations
Patient Access Representative
Ascension Seton
10.2021 - 12.2021
- Collected and entered patient demographic and insurance data into the computer database to establish patients' medical records.
- Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated costs for medical treatments and answered patient questions to promote a good understanding of proposed services.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Registration Representative
R1 RCM
04.2018 - 09.2021
- Collected payments and co-pays from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted all patient and insurance information into thecompany's computer system using various programs.
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in the framework of the medical database.
Education
High School Diploma -
University of Laverne
Bakersfield, CA03.
Skills
- Verbal and Written Communication
- Appointment Scheduling
- MS Office
- Customer Service
- Organization and Time Management
- Problem Solving
- Excel
- Word
- Detail Oriented
- Organization and Time management
- Cash Handling
- Insurance Forms
- Financial Data Collection
Timeline
Reservation Agent
Advantage Reserve
11.2022 - Current
Loan Production Assistant
Loan People LLC
01.2022 - 10.2022
Patient Access Representative
Ascension Seton
10.2021 - 12.2021
Patient Registration Representative
R1 RCM
04.2018 - 09.2021
High School Diploma -
University of Laverne
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