Angela Johnson
Saginaw,TX
Summary
Driven and resourceful administrative professional 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Altus Group
06.2021 - Current
- Handle confidential and sensitive information with discretion and tact.
- Manage 5 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organize and coordinated conferences and monthly meetings.
- Process travel expenses and reimbursements for executive team and senior management group.
- Screen calls and emails and responded accordingly to support executive correspondence.
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answer high volume of phone calls and email inquiries.
- Facilitate training and onboarding for incoming office staff.
- Screen calls and emails and initiated actions to respond or direct messages for managers.
- File paperwork and organized computer-based information.
- Develop and maintained automated alert systems for important deadlines.
- Work with senior management to initiate new projects and assist in various processes.
- Manage mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Create and managed office systems to efficiently deal with documentation.
- Streamline operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinate events and worked on ad hoc projects.
- Greet arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handle incoming and outgoing mail, email and faxes.
- Uphold strict timetables by maintaining accurate, balanced calendars.
- Screen personal and business calls and directed to appropriate party.
- Promote team productivity by keeping supplies organized and well-stocked.
- Volunteer to help with special projects of varying degrees of complexity.
- Organize logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Use QuickBooks to produce monthly invoices, reports, and other deliverables.
- Lead staff and vendors in providing high level of service for owner and guests.
Administrative Supervisor/Center Coordinator
Indiana-Purdue University
01.2015 - 01.2021
- Assisted Indiana University Research Doctor's day to day office responsibilities to ensure grants are achieved for research projects for University.
- Submission of medical manuscript to medical journals in United States and internationally
- Mentored employees
- Performance reviews
- Prepared monthly Audits
- Performed DMAI system submissions
- Submissions of Faculty/Staff vacation request
- CV maintenance
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Inventoried and ordered office supplies to maintain availability of products.
- Handled incoming and outgoing shipping and receiving activities.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 3 employees.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Trained team members on new hotel services and products to support promotional efforts.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Associate of Applied Science - Business Administration
Midstate College
Peoria, IL05.2009
Skills
- Office Management
- Business Administration
- Invoice Processing
- Mail Management
- Human Resources Management
- Meticulous Attention to Detail
- Schedule & Calendar Planning
- Information Confidentiality
- Payroll
- Project Management
- Travel Coordination
- Mail Handling
- Employee Training and Development
- Executive Support
- Office Supplies and Inventory
Timeline
Executive Assistant
Altus Group
06.2021 - Current
Administrative Supervisor/Center Coordinator
Indiana-Purdue University
01.2015 - 01.2021
Associate of Applied Science - Business Administration
Midstate College