Angela Johnson
Warrenton,VA
Summary
Multi-talented, result oriented, self-motivated professional with excellent interpersonal communication and organizational skills and 12+ years of extensive customer service experience. Strong team contributor with the tenacity to execute projects and realize goals. Proven ability to perform a broad range of functions quickly and accurately in a fast-paced environment. Eager to take on new assignments and continuously learn new aspects of business.
Overview
16
16
years of professional experience
Work History
Production Coordinator
Eberle Communications Group
McLean
03.2021 - Current
- Coordinate with creative team and list managers on fund appeals
- Handle acquisition and house campaigns for 10-12 clients monthly
- Design layouts in InDesign for direct mail components to specifications
- Coordinate print production for mailings, including bidding, estimating, and scheduling
- Meet deadlines
- Build and maintain relationships with vendors
- Manage vendors for production printing and mailing of campaigns
- Track project costs and allocate invoices on a weekly basis.
Marketing Associate
Investing Daily
Falls Church
06.2017 - 03.2021
- Coordinated direct mail projects with marketing team and designers
- Obtained competitive bids, issued purchase orders and coordinated delivery schedules
- Created promotional codes for direct mail and renewal efforts
- Prepared mail merge and approved merge reports for direct mail
- Coordinated all advance renewal mailings and design
- Generated performance reports
- Maintained professional relationship with vendors and subscription agencies
- Managed various inventories and assisted customer service in fulfillment
- Created email renewals.
Marketing Associate Assistant
Capitol Information Group
Falls Church
04.2016 - 06.2017
- Managed and updated inventory reports for marketing premiums, ancillaries, inserts, and order forms
- Coordinated with vendors to facilitate bidding, job execution, delivery, and invoicing
- Distributed, labeled and filed marketing package samples
- Performed quality-control checks on marketing web links and offers
- Assisted with print and email marketing for annual conferences along with other event coordination duties
- Managed the ad-creation process in our daily and weekly e-letters
- Updated weekly and monthly marketing reports
- Using a template system to create marketing emails.
Customer Service
Capitol Information Group
Falls Church
11.2014 - 03.2016
- Responded quickly and courteously to customer concerns and provided information regarding services
- Processed orders and requests for subscribe to several publications
- Assisted subscribers with technical issues on our various websites
- Data entry of daily statistics and subscriber data into customer management database.
Inventory Control Coordinator
Lustine Chrysler Dodge Jeep
Woodbridge
09.2008 - 11.2014
- Served as point-of-contact for inventory control and operations
- Create operating procedures and set internal priorities to generate improvements in administrative duties
- Processed customer service transactions
- Initiated, edited, and transmitted stock orders
- Worked in ADP Drive DMS for parts management reports, in order to compare opening and closing balances, assess inventory value, evaluate backorders and adjustments, and monitor employee productivity and top-purchasing customers
- Verified receipt of daily shipments and stock orders and reviewed packing slips for accuracy
- Posted invoices to database with associated costs
- Performed monthly obsolescence submission.
Education
Skills
- Project Management
- Schedule Coordination
- Managing Deadlines
- Problem Solving
- Quality Control
- Strong Organization
References
Available upon request
Timeline
Production Coordinator
Eberle Communications Group
03.2021 - Current
Marketing Associate
Investing Daily
06.2017 - 03.2021
Marketing Associate Assistant
Capitol Information Group
04.2016 - 06.2017
Customer Service
Capitol Information Group
11.2014 - 03.2016
Inventory Control Coordinator
Lustine Chrysler Dodge Jeep
09.2008 - 11.2014