Angela Johnson
Warrenton,VA
Summary
Multi-talented, result oriented, self-motivated professional with excellent interpersonal communication and organizational skills and 12+ years of extensive customer service experience. Strong team contributor with the tenacity to execute projects and realize goals. Proven ability to perform a broad range of functions quickly and accurately in a fast-paced environment. Eager to take on new assignments and continuously learn new aspects of business.
Overview
16
16
years of professional experience
Work History
Production Coordinator
Eberle Communications Group
03.2021 - Current
- Coordinate with creative team and list managers on fund appeals
- Handle acquisition and house campaigns for 10-12 clients monthly
- Design layouts in InDesign for direct mail components to specifications
- Coordinate print production for mailings, including bidding, estimating, and scheduling
- Meet deadlines
- Build and maintain relationships with vendors
- Manage vendors for production printing and mailing of campaigns
- Track project costs and allocate invoices on a weekly basis.
Marketing Associate
Investing Daily
06.2017 - 03.2021
- Coordinated direct mail projects with marketing team and designers
- Obtained competitive bids, issued purchase orders and coordinated delivery schedules
- Created promotional codes for direct mail and renewal efforts
- Prepared mail merge and approved merge reports for direct mail
- Coordinated all advance renewal mailings and design
- Generated performance reports
- Maintained professional relationship with vendors and subscription agencies
- Managed various inventories and assisted customer service in fulfillment
- Created email renewals.
Marketing Associate Assistant
Capitol Information Group
04.2016 - 06.2017
- Managed and updated inventory reports for marketing premiums, ancillaries, inserts, and order forms
- Coordinated with vendors to facilitate bidding, job execution, delivery, and invoicing
- Distributed, labeled and filed marketing package samples
- Performed quality-control checks on marketing web links and offers
- Assisted with print and email marketing for annual conferences along with other event coordination duties
- Managed the ad-creation process in our daily and weekly e-letters
- Updated weekly and monthly marketing reports
- Using a template system to create marketing emails.
Customer Service
Capitol Information Group
11.2014 - 03.2016
- Responded quickly and courteously to customer concerns and provided information regarding services
- Processed orders and requests for subscribe to several publications
- Assisted subscribers with technical issues on our various websites
- Data entry of daily statistics and subscriber data into customer management database.
Inventory Control Coordinator
Lustine Chrysler Dodge Jeep
09.2008 - 11.2014
- Served as point-of-contact for inventory control and operations
- Create operating procedures and set internal priorities to generate improvements in administrative duties
- Processed customer service transactions
- Initiated, edited, and transmitted stock orders
- Worked in ADP Drive DMS for parts management reports, in order to compare opening and closing balances, assess inventory value, evaluate backorders and adjustments, and monitor employee productivity and top-purchasing customers
- Verified receipt of daily shipments and stock orders and reviewed packing slips for accuracy
- Posted invoices to database with associated costs
- Performed monthly obsolescence submission.
Education
Skills
- Project Management
- Schedule Coordination
- Managing Deadlines
- Problem Solving
- Quality Control
- Strong Organization
References
Available upon request
Timeline
Production Coordinator
Eberle Communications Group
03.2021 - Current
Marketing Associate
Investing Daily
06.2017 - 03.2021
Marketing Associate Assistant
Capitol Information Group
04.2016 - 06.2017
Customer Service
Capitol Information Group
11.2014 - 03.2016
Inventory Control Coordinator
Lustine Chrysler Dodge Jeep
09.2008 - 11.2014
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