Summary
Overview
Work History
Education
Skills
I have done volunteer work for opportunity Village and Thrift Stores
Timeline
Generic

Angela Johnson

Las Vegas,NV

Summary

Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.

Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.

Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1 year of experience in Booking Reservations.

Overview

11
11
years of professional experience

Work History

Reservation Agent

Texas Station Gambling Hall and Hotel
04.2017 - 05.2018
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.

Host

Arizona Charilies Hotel and Casino-Decatur
02.2015 - 06.2017
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Supervisor/monitor

Percision Opinion
04.2012 - 02.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Host

ESPN Zone
01.2007 - 10.2010
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Advised customers about special offerings and menu items to help drive sales.

Education

High School Diploma -

Cambridge High School
Cambridge, MN
06-1999

Skills

  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed
  • Telephone reservations
  • Hotel accomodations
  • Upselling proficiency
  • [Software] for reservations
  • Customer reservations
  • Problem-solving
  • Data entry
  • Payment processing
  • Upselling and cross selling
  • Phone and email etiquette
  • Active listening
  • Customer service
  • Microsoft office
  • Computer reservation software
  • Issue resolution
  • Reservation confirmation

I have done volunteer work for opportunity Village and Thrift Stores

I volunteered for opportunity Village which helps those with intellectual disabilities, i was stationed at one of the rides for 8 hours on New Years eve. i got to assist guest getting on and off of the ride I was stationed on..

I volunteered at a thrift store for 8 hours a day for 16 hours per week for a year until they closed down.. i got to assist in the backroom sorting newly arrived items and also straightening the items hanging up that were out of place..  i enjoy doing what I can when I can for those in need.

Timeline

Reservation Agent

Texas Station Gambling Hall and Hotel
04.2017 - 05.2018

Host

Arizona Charilies Hotel and Casino-Decatur
02.2015 - 06.2017

Supervisor/monitor

Percision Opinion
04.2012 - 02.2015

Host

ESPN Zone
01.2007 - 10.2010

High School Diploma -

Cambridge High School

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Angela Johnson