Summary
Overview
Work History
Skills
Timeline
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Angey Johnson

Columbus,NE

Summary

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in any environment. Strong leader and problem solver dedicated to delivering positive customer experiences to promote loyalty and repeat business while creating a positive work culture.

Overview

11
11
years of professional experience

Work History

Property Manager

Aksarben Property Management
07.2024 - 12.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Store Manager

Sapp Bros Petroleumos
05.2023 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control and cash control
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

General Manager

The Broken Mug
08.2020 - 04.2023
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Reported issues to higher management with great detail.
  • Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Recruited, hired, and trained initial personnel, to maintain high productivity and performance metrics.
  • Opened our second location, and started our third. Working closely with Columbus City Counsel, project managers, and subcontractors.

Aftermarket Sales Manager

Superior Industries International Inc
09.2017 - 06.2020
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed accounts to retain existing relationships and grow share of business.
  • Managed over 50 accounts nation wide.

Tool Crib Attendant

Valmont Newmark
04.2014 - 08.2017
  • Unpacked, inspected and stored new tools according to crib plans.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Facilitated preventive maintenance on equipment in line with company standards.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Skills

  • Supervision and Training
  • Administrative Skills
  • Analytical Skills
  • Purchasing and Planning
  • Customer Experience
  • Performance Evaluations
  • Inventory Control
  • Staff Motivation
  • Networking Abilities
  • Staff Management
  • Team Training
  • Operations Management

Timeline

Property Manager

Aksarben Property Management
07.2024 - 12.2024

Store Manager

Sapp Bros Petroleumos
05.2023 - 06.2024

General Manager

The Broken Mug
08.2020 - 04.2023

Aftermarket Sales Manager

Superior Industries International Inc
09.2017 - 06.2020

Tool Crib Attendant

Valmont Newmark
04.2014 - 08.2017

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Angey Johnson