Angela Johnson-Brooks
Philadelphia,PA
Summary
Team-oriented self-starter bringing 16 years of experience in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
16
16
years of professional experience
Work History
Training and Development Manager
City Of Philadelphia - Streets Department
07.2019 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Researched and obtained relevant course materials to achieve training objectives.
- Spearheaded e-learning initiatives as part of blended learning solutions, increasing accessibility of training resources for remote workers or those with scheduling constraints.
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Selected and assigned instructors to conduct specific training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Managed budgets and resources effectively, ensuring timely completion of all assigned projects within allocated constraints.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Departmental Human Resources Manager II
City Of Philadelphia - Law Department
07.2012 - 07.2019
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Instructed senior leaders on appropriate employee corrective steps.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Human Resources Professional
City Of Philadelphia - Police Department
04.2008 - 07.2012
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Supported organizational change efforts by facilitating transparent communication channels during transitions or restructuring periods.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Created and delivered HR training sessions to staff, managers and executives.
- Managed employee relations issues professionally, mediating conflicts, and providing solutions that aligned with company values.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Master of Science - Human Resources Management
Temple University
Philadelphia, PA06.2011
Bachelor of Science - Business Management
Drexel University
Philadelphia, PA06.2005
Skills
- Workflow Process Improvement
- New Hire Orientation
- Change Management
- Personal Development Sessions
- Program Development
- Leadership training
- Productivity Improvement
- Employment law knowledge
- Training Needs Analysis
- Learning Management Systems
- Adult Learning Theories
- Instructor Training
Timeline
Training and Development Manager
City Of Philadelphia - Streets Department
07.2019 - Current
Departmental Human Resources Manager II
City Of Philadelphia - Law Department
07.2012 - 07.2019
Human Resources Professional
City Of Philadelphia - Police Department
04.2008 - 07.2012
Master of Science - Human Resources Management
Temple University
Bachelor of Science - Business Management
Drexel University
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