Angela Johnston
LAMONT,CA
Summary
Driven by a results-focused approach, I enhanced store sales and customer satisfaction at Caroline's Corner through innovative merchandising strategies and effective communication. Leveraging skills in Visual Merchandising and Teamwork, I consistently exceeded performance goals, demonstrating reliability and a keen eye for detail in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Merchandising Coordinator
Caroline's Corner
03.2019 - 07.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Conducted regular store visits to ensure compliance with merchandising standards and guidelines.
- Maintained open lines of communication between vendors, buyers, store managers, ensuring proper inventory levels at all times while minimizing backorders or excess stock issues.
- Improved store sales by developing and executing effective merchandising strategies.
- Coordinated seasonal resets and planogram updates to keep merchandise fresh and relevant.
- Increased customer satisfaction by ensuring proper product placement and presentation.
- Evaluated competitor offerings regularly, adjusting strategies as needed to maintain a competitive edge in the marketplace.
- Enhanced product visibility through the creation of eye-catching displays and timely promotions.
- Trained retail staff on best practices for visual merchandising, enhancing overall store appearance.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Hotel Room Attendant
Seattle Marriott Bellevue
01.2014 - 02.2018
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
- Contributed to positive guest reviews, providing exceptional service during their stay.
- Provided personalized service to VIP guests by accommodating special requests when possible.
- Ensured safety and security of guests'' belongings through diligent handling and storage practices.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
- Consistently met or exceeded productivity goals while maintaining high-quality service for guests.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Replenished guest room water glasses, toiletries, and paper products.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Shelf Stocker
SunCity Tanning Salon
08.2011 - 10.2014
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Ensured accurate pricing by routinely updating shelf tags and promotional materials.
- Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
Commercial Janitorial Cleaner
Bispo Floor Coverings
12.1991 - 10.1993
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Education
General Studies
Arvin High School
Arvin, CA06.1988
Skills
- Merchandise Allocation
- Pricing strategy
- Product Merchandising
- Competitive Analysis
- Friendly and outgoing
- Reliable and punctual
- Active listener
- Pricing and shelf labeling
- Product inventory counts
- Stock Rotation
- Pricing and Signage Updates
- Stock replenishment
- Customer Relationship Management (CRM)
- Space Planning
- Visual Merchandising
- Merchandise planning
- Window displays
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Self Motivation
- Professionalism
- Inventory Control
- Merchandise Inspection
Timeline
Merchandising Coordinator
Caroline's Corner
03.2019 - 07.2022
Hotel Room Attendant
Seattle Marriott Bellevue
01.2014 - 02.2018
Shelf Stocker
SunCity Tanning Salon
08.2011 - 10.2014
Commercial Janitorial Cleaner
Bispo Floor Coverings
12.1991 - 10.1993
General Studies
Arvin High School