Angela Johnston
Leesburg,GA
Summary
Accomplished financial professional with proven track record of optimizing financial processes, operations, and ensuring compliance with industry standards to maintain quality and credibility. Recognized for strong analytical skills, strategic planning, and effective team leadership. Skilled at managing dynamic environments and driving results through efficient operations and collaborative efforts. Demonstrates ability to enhance team performance and support organizational goals.
Overview
32
32
years of professional experience
Work History
Retail Operations Manager
Georgia's Own Credit Union
01.2014 - 04.2025
- Responsible for leading my team and coordinating the efforts of the team by assisting branches in day-to-day operations, ensuring compliance with credit union policies and procedures.
- Report and track branch outages and errors, as well as assist branches in locating large unfound outages.
- Create and revise policy and procedures for the branch network.
- Prepare branches for closure and/or relocation, as well as opening a new branch location.
- Extensive experience with mergers between credit unions and acquisitions of banks.
- Engage branch employees in conversations to assist the Retail Operations department understand and achieve desired outcome of a project.
- Frequent problem solving and sound decisions made in a critical situation. In addition, assist branches with concerns, questions and direct them in the appropriate direction, for a positive outcome.
- Aided in developing the present Georgia's Own Disaster Recovery Plan for the branch network.
- Frequently corroborate with the Director of Retail Operations as well as serve as her proxy in her absence.
- Collaborated closely with other managers and departments to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Supervised and provided staff development, coaching and relationship building for my team as well as annual performance reviews.
Community Manager
Georgia's Own Credit Union
01.2009 - 01.2014
- Managed daily operations of the branch, ensuring compliance with credit union policies and procedures.
- Motivated and managed branch staff to achieve goals and expectations. Coached and grew the staff, to elevate a healthy and cohesive work environment.
- Developed and encouraged quality relationships through on-site/off-site activities.
- Achieved revenue and member retention while increasing profitability through relationship building and outstanding service.
- Tracked products sold and transactions of the branch daily.
- Resolved member complaints and/or issues. Embraced and shared member compliments.
- Supervised and provided staff development, coaching and relationship building to the branch staff.
- Conducted annual performance reviews.
Financial Service Representative
GPC Credit Association
01.2001 - 01.2009
- Provided members with financial products, services and information.
- Opened new accounts such as savings, checking, credit cards, IRAs, lines of credit, certificate of deposits and processed all type of loans including mortgages.
- Strengthened member retention through consistent follow-up communications and proactive problem solving.
Cashier
Greystone Power and GEMC Federal Credit Union
01.2000 - 01.2001
- Processed night drop items for the power company and the credit union.
- Operated and accurately balanced two cash drawers.
- Operated an NRC machine processing power company mailed payments.
- Assisted customers with questions and concerns and directed them accordingly.
Office Manager
Life of Georgia Insurance Company
01.1993 - 01.2000
- Managed the day-to-day operations of the office. Daily balancing of cash drawer, deposit reports and daily bank deposits.
- Processing and reversing returned checks, ordering supplies, paying taxes and license fees.
- Processing policy loans, cash withdrawals and death claims.
- Created a weekly newsletter for the staff.
Education
Coursework - Banking And Finance
Darton State College
Albany, GASkills
- Extensive industry expertise
- Effective communication with internal and external clients
- Proactive and collaborative team member
- Proficient in managerial communication
- Coaching and mentorship experience
- Employee scheduling
- Collaborative problem-solving
- Strong relationship-building skills
- Management skills to drive and deliver results
- Operational effectiveness
Accomplishments
- 2024-2025 Georgia's Own Leadership Council Program
- 2023 Georgia's Own Credit Union Presidents Club recipient
- 2020 Georgia's Own Credit Union Presidents Club nominee
Timeline
Retail Operations Manager
Georgia's Own Credit Union
01.2014 - 04.2025
Community Manager
Georgia's Own Credit Union
01.2009 - 01.2014
Financial Service Representative
GPC Credit Association
01.2001 - 01.2009
Cashier
Greystone Power and GEMC Federal Credit Union
01.2000 - 01.2001
Office Manager
Life of Georgia Insurance Company
01.1993 - 01.2000
Coursework - Banking And Finance
Darton State College
Similar Profiles
Baylee OdomsBaylee Odoms
Universal Banker at Georgia's Own Credit UnionUniversal Banker at Georgia's Own Credit Union
BRITTANY JONESBRITTANY JONES
MORTGAGE SERVICES TEAM INTAKE SPECIALIST at Georgia's Own Credit UnionMORTGAGE SERVICES TEAM INTAKE SPECIALIST at Georgia's Own Credit Union
Vanita AliVanita Ali
Mortgage Underwriter at Georgia's Own Credit UnionMortgage Underwriter at Georgia's Own Credit Union
Scarlett WadeScarlett Wade
Family Nurse Practitioner at Women's Health ProfessionalsFamily Nurse Practitioner at Women's Health Professionals
Kieyocia GardnerKieyocia Gardner
EXPERIENCED case manager at Department of Family and children servicesEXPERIENCED case manager at Department of Family and children services