Angela Jonas
Cowpens,SC
Summary
Dynamic professional with a proven track record at Lil Cricket, excelling in team leadership and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently achieving goals while fostering a collaborative workplace culture.
Overview
2018
2018
years of professional experience
Work History
Employee
USA Telesales
06.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Manager
Lil Cricket
06.1999 - 07.2012
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manger
HotSpot
1996 - 02.1999
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Data Analysis
Colorado Technical University
Colorado Springs, COSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Employee
USA Telesales
06.2016 - 12.2017
Manager
Lil Cricket
06.1999 - 07.2012
Manger
HotSpot
1996 - 02.1999
No Degree - Data Analysis
Colorado Technical University
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