Hi, I’m
Angela Jones
Orange Park,FL
Summary
Organized office administrator with 16 years experience maintaining effective client schedules, billing policies, and office workflow along with experience managing administrative functions for office personnel. 9 years of efficacious office management experience keeping moral up, expenses low and production at record highs. Critical thinking Staff management Attention to detail Customer retention abilities Organizational skills Excellent communication abilities Issue resolution Problem-solving abilities Communications
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Deerwood Animal ClinicJacksonville, FL
CurrentFront Office Receptionist
08.2018 - Current
Job overview
- Answered caller or visitor inquiries on a huge variety of veterinary topics
- Worked with POS systems for customer transactions as needed
- Maintain weekly appointment and surgical schedule
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Resolved customer problems and complaints.
- Kept records in CRM to maintain customer data.
Pablo River VeterinaryJacksonville, FL
Office Manager
07.2017 - 08.2018
Job overview
- Maintained a clean and safe atmosphere for veterinarians and other support staff
- Maintained weekly/monthly inventory and ordered products/items as needed
- Performed interviews , hired and trained new staff members
- Utilized Vetter software (cloud based)
- Develop company policies for employee handbook
- Participated in weekly management meetings and monthly staff meetings
- Hear and resolve complaints from customers or the public
- Create new Standards of Operations
- Making sure all are well written, easily understood and followed.
Atlantic East Animal ClinicAtlantic Beach, FL
Office Manager
06.2010 - 06.2017
Job overview
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed office operations while scheduling appointments for department managers.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Developed standard operating procedures for all administrative employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
Clark Animal Care CenterPenfield, New York
Receptionist
06.2007 - 06.2010
Job overview
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Woodbridge Senior High SchoolWoodbridge, VA
Diploma
08.1983 - 06.1987
Skills
Professional demeanor
Customer and client relations
Office administration
Customer/Client relations
Scheduling
Multi-line Telephone Systems
Telephone skills
Organization skills
Office management
Staff Management
Performance improvement
Time management
Office operations
Veterinary office administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CurrentFront Office Receptionist
Deerwood Animal Clinic
08.2018 - Current
Office Manager
Pablo River Veterinary
07.2017 - 08.2018
Office Manager
Atlantic East Animal Clinic
06.2010 - 06.2017
Receptionist
Clark Animal Care Center
06.2007 - 06.2010
Woodbridge Senior High School
Diploma
08.1983 - 06.1987