ANGELA JONES
Lee's Summit,MO
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
14
14
years of professional experience
Work History
Quality Tech
UNILEVER
INDEPENDENCE, MO
11.2020 - Current
- Inspect equipment prior to start-up, swabbing to meet standards for allergens under change-overs.
- Inspect activities and record any issues/problems with the equipment to assist the Technical Operator to resolve
- Monitor quality control against set standards and report any product and packaging faults.
- Detect process abnormalities quickly and take emergency action to prevent them.
- Complete periodic line checks to determine compliance with product specifications and standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Network Operation Tech
SPRINT
OVERLAND PARK, KS
06.2019 - 07.2020
- Analyze, review and approve scheduled tickets for network activities.
- Coordinate accesses to Sprint sites to resolve network issues and installations.
- Identify and research LEC requested activities to provide accurate impacts to Sprint switches and routers for IP, Wireline, Wireless, DWDM and Fiber Optic.
- Work with agile teams across multiple departments on how to handle a variety of network impacting issues.
- Answer ACD request line and emails from internal/external customers to troubleshoot issues and status updates.
- Run circuit data to identify and troubleshoot circuit ID’s for a global team and customers.
Dispatcher Coordinator
COOLRAY
MARIETTA, GA
04.2017 - 10.2018
- Responsible for organizing and scheduling technicians for all customer service requests in a high-paced call volume in a timely manner.
- Answered multiple emails/calls from technicians and customers for statuses on jobs and knowledge of service agreements and system operations.
- Geographical knowledge to map and route technician’s workload to overseeing project from conception to implementation in the designated time frame.
- Coordinate warranty installations with other divisions
- Communicate with teams and management to ensure customer agreements were being met to company standards and policies.
- Handled customer escalations effectively to deliver positive customer experience.
Dispatcher
CEMEX USA
WOODSTOCK, GA
06.2016 - 04.2017
- Schedule orders for delivery service with customers, handle escalations to ensure customer satisfaction
- Generate invoices, delivery tickets, and related shipping documents
- Negotiate prices with customers on products and services
- Accounts receivable, processed billing payment transactions.
Sr. Lead Dispatcher II/Trainer
ERICSSON
ATLANTA, GA
01.2013 - 09.2015
- Managed a team of 15+ employees.
- Trainer (domestic and internationally) - Planned, facilitated, and trained employees on multiple software systems, created training material for the courses and facilitated for new associates.
- Oversaw project management for multiple projects to fit stakeholders and customer needs.
- Utilized MS Project Web software for daily operations.
- Responsible for the creation of reports and compiled data collection for multiple projects.
- Develop improvements to existing processes to deliver improved business performance and effectiveness.
- Managed department team projects and employees in the execution of their day to day duties.
- Remained informed of job-related issues through networking, training programs and seminars.
Dispatcher I
Ericsson
Atlanta, GA
05.2010 - 12.2012
- Communicated with internal and external groups to coordinate the routing and dispatch of priority work orders as well as scheduled activities
- Accepted 1st level escalations from groups regarding immediate dispatches, investigate past due tasks for work orders that needed immediate attention
- Utilize time management to ensure work orders were dispatched to meet required Service Level Agreements for all priority projects and scheduling.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Provisioning Specialist II
SPRINT/ERICSSON
KANSAS CITY, MO
08.2006 - 05.2010
- Responsible for the correct and timely provisioning of residential VOIP service orders for the company's cable partner
- Responsible for trouble shooting and resolving Rate Center invalidations that ensure the customers demographic location complies with 911 boundaries and calls are routed correctly
- Utilize GIS mapping and other mapping resources to locate customer addresses, verify County, City and State information required for order completion.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Certification in Health Information System Workflow Management & Training -
Johnson County Community College
Overland Park, KS05.2023
Skills
- SKILLS & EXPERTISE
- Microsoft Office Suite, Entry-level understanding of Jira,
- Adaptability and Flexibility
- Quality Assurance and Control
- Data Capture and Analysis
- Quality Issue Identification
- Critical Thinking
- Documenting Results
Additional Information
- HONORS , Dean’s List 2020-present
Timeline
Quality Tech
UNILEVER
11.2020 - Current
Network Operation Tech
SPRINT
06.2019 - 07.2020
Dispatcher Coordinator
COOLRAY
04.2017 - 10.2018
Dispatcher
CEMEX USA
06.2016 - 04.2017
Sr. Lead Dispatcher II/Trainer
ERICSSON
01.2013 - 09.2015
Dispatcher I
Ericsson
05.2010 - 12.2012
Provisioning Specialist II
SPRINT/ERICSSON
08.2006 - 05.2010
Certification in Health Information System Workflow Management & Training -
Johnson County Community College
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