Angela Jones
Fishers,IN
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Service Advisor
Andy Mohr Buick GMC
04.2015 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Store Manager
Sun Tan City
02.2008 - 04.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shipping and Inventory Manager
Challenge Manufacturing
09.2001 - 01.2008
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Built and nurtured positive working relationships with vendors and suppliers.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, IN 06.1993
Skills
- Records Maintenance
- Staff Training
- Handling Customer Complaints
- Sales Expertise
Timeline
Service Advisor
Andy Mohr Buick GMC
04.2015 - Current
Store Manager
Sun Tan City
02.2008 - 04.2015
Shipping and Inventory Manager
Challenge Manufacturing
09.2001 - 01.2008
High School Diploma -
Shelbyville Central High School