Angela Jones
Virginia Beach,VA
Summary
Focused Customer Service professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Resolution Specialist
Webhelp
01.2020 - 01.2023
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Prepared written opinions or decisions regarding cases.
Customer Service Representative
Alorica / EGS Financial Systems
09.2013 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Packer
Randstad
04.2010 - 03.2013
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Customer Service Cashier
Harris Teeter
12.2005 - 03.2010
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Applied Science - Human Services
Tidewater Community College
Norfolk, VA06.2024
Skills
- Problem Solving
- Conflict Resolution
- Professionalism
- De-escalation Techniques
- Self-motivation
- Hospitality Background
Additional Information
My goal is to aim for excellence in all that I do .
Timeline
Resolution Specialist
Webhelp
01.2020 - 01.2023
Customer Service Representative
Alorica / EGS Financial Systems
09.2013 - 12.2019
Warehouse Packer
Randstad
04.2010 - 03.2013
Customer Service Cashier
Harris Teeter
12.2005 - 03.2010
Associate of Applied Science - Human Services
Tidewater Community College