Angela Jones
Aurora,CO
Summary
Adept at navigating complex case scenarios, I leveraged problem-solving and organization skills at Developmental Pathways to enhance care coordination and compliance. Proven ability to build and maintain productive relationships with members, stakeholders, and service providers. Skilled in analyzing members needs, developing effective service plans, and providing compassionate person-centered care. Provide excellent case management to a diverse population.
Overview
11
11
years of professional experience
Work History
Non-HCBS Case Manager
Developmental Pathways
01.2024 - Current
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct thorough in-person assessments of adult members'' situations, identifying issues, goals, and necessary interventions.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Case management interactions with adults with intellectual and developmental disabilities who are participating in Long-Term Home Health services and PACE services through Innovage.
Events Coordinator
Columbia Sanitary
03.2020 - 09.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Billing and payments.
Care Provider
Care.com and IHSS
05.2018 - 01.2020
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Office Manager
Pam Ellis State Farm
06.2013 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Educated clients about the various policies, quotes, and initiation of policies chosen by clients.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ07.2017
Associate of Arts - Business Foundation
University of Phoenix
Tempe, AZ02.2015
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Care Coordination
- Community Outreach
Affiliations
- Staff Advisory Committee Member at Developmental Pathways
- University of Phoenix Alumni
Timeline
Non-HCBS Case Manager
Developmental Pathways
01.2024 - Current
Events Coordinator
Columbia Sanitary
03.2020 - 09.2023
Care Provider
Care.com and IHSS
05.2018 - 01.2020
Office Manager
Pam Ellis State Farm
06.2013 - 07.2017
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business Foundation
University of Phoenix