Angela Jones
Sacramento,CA
Summary
Driven by a compassionate approach and a results-focused mindset, I enhanced client well-being and satisfaction at GMCH Inc. through expert care plan management and empathetic elderly advocacy. Leveraging skills in medication administration and relationship building, I consistently improved patient outcomes, demonstrating a commitment to excellence in elderly care and team collaboration.
Overview
21
21
years of professional experience
Work History
Elderly Caregiver
GMCH Inc.
04.2010 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Overnight Stocker and Receiver
Target
02.2008 - 03.2010
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
- Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Maintained up-to-date knowledge of current sales promotions, ensuring relevant products were prominently displayed for maximum visibility.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Customer Service Representative
Delta Dental of California
01.2004 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
HSD -
Valley High School
Sacramento, CA06.1999
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Relationship Building
- Dementia Care
- Activities of Daily Living
- Emotional Support
- Housekeeping
- Patient Care
- First aid and safety
- End of life care
- Client documentation
- Social interaction
- Alzheimer's support
- Safe Patient Transportation
- Care Plan Management
- Incontinence care
- Elderly Advocacy
- Basic Mathematics
- Medication Administration
- Recreational Activities
- Data Confidentiality
- Behavior redirection
- Medical appointment coordination
- Rehabilitation Exercise
- Care plan assessment
- Nutrition monitoring
- Diabetes Care
- State regulations knowledge
- Fast Learner
- Bedside Care
- Ability to Lift
- Client satisfaction
- Personal Care Aide
- Cooking meals
- Attentive to People
- Team Collaboration
- Critical Thinking
- CPR Certification
- Wound Care
- First Aid Certification
Timeline
Elderly Caregiver
GMCH Inc.
04.2010 - Current
Overnight Stocker and Receiver
Target
02.2008 - 03.2010
Customer Service Representative
Delta Dental of California
01.2004 - 01.2007
HSD -
Valley High School
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