Angela Jones
Waverly,VA
Summary
Leveraging a multifaceted background from Helping Hands to HCSG, I excel in nutritional planning and compassionate communication, enhancing patient outcomes and satisfaction. My proactive approach in coordinating healthcare and streamlining operations, coupled with a dedication to safety and efficiency, has consistently improved service delivery by over 30%, showcasing my ability to meet and exceed employer expectations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Family Caregiver
Helping Hands
10.2023 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
Brake Press Operator
Hillphoenix
09.2021 - 10.2023
- Interpreted blueprints to follow correct sequence of bends and identify proper tools to produce quality parts.
- Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.
- Programmed CNC brake press back gage for custom profiles.
- Fabricated and bent mild steel, aluminum, and stainless steel from [Number] to [Number] pounds.
- Set up and operated hydraulic CNC press brake with efficiency to hold tolerances of [Number] pounds.
- Performed preventive maintenance on equipment to continue proper functioning and longevity.
- Enhanced product quality with thorough inspections and adjustments during the manufacturing process.
- Consistently adhered to all company policies and regulations concerning health and safety, quality control, and workplace conduct.
- Increased production efficiency by accurately setting up and operating brake press machines.
- Exhibited strong problem-solving skills by identifying potential production challenges early on and addressing them proactively before they affected overall output.
- Optimized machine performance through regular maintenance, cleaning, and calibration tasks.
- Completed complex projects within tight time constraints while maintaining strict attention to detail for optimal results.
- Maintained a safe work environment by consistently following safety protocols and procedures.
- Implemented continuous improvement initiatives by actively participating in process reviews and suggesting modifications when appropriate.
- Contributed to company growth by consistently meeting or exceeding production targets.
- Streamlined workflow processes by organizing workspace for maximum efficiency during daily operations.
- Reduced material waste by carefully measuring and calculating required materials for each project.
Direct Support Professional
Jireh Group Homes
06.2021 - 06.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Machine Operator, Painter, Shelf Assembly, Loader
Randstad
04.2021 - 09.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Dining Room Supervisor
Williamsburg Landing
10.2019 - 03.2021
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Fostered strong relationships with repeat customers through personalized interactions that demonstrated genuine care for their dining preferences.
- Assisted in menu development initiatives based on trends analysis research; provided feedback on dishes'' popularity among customers.
- Minimized food waste through effective inventory management practices, ordering supplies as needed based on demand projections.
- Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
- Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
- Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
- Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
- Coordinated efforts among all departments-from the kitchen to floor staff-guaranteeing seamless focus on delivering top-notch customer service.
- Ensured a positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.
- Developed comprehensive training materials for new hires, leading orientation sessions that covered safety protocols, customer service expectations, and job responsibilities.
- Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
- Contributed to revenue growth by promoting seasonal specials, upselling menu items, and suggesting wine pairings to patrons.
- Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
- Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.
- Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
- Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
- Improved team morale and productivity by providing ongoing support, recognition, and opportunities for professional growth.
Dietary Manager
HCSG
10.2011 - 04.2019
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Monitored production to check safety, standardized production and appropriate portioning.
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
Education
GED -
Surry County High
Dendron, VASkills
- Nutritional planning
- Social interaction
- Incontinence care
- Diabetes management
- Fall prevention
- Errand running
- Housekeeping
- Compassionate communication
- First aid and safety
- Documentation
- Medical office administration
- Daily living assistance
Timeline
Family Caregiver
Helping Hands
10.2023 - Current
Brake Press Operator
Hillphoenix
09.2021 - 10.2023
Direct Support Professional
Jireh Group Homes
06.2021 - 06.2022
Machine Operator, Painter, Shelf Assembly, Loader
Randstad
04.2021 - 09.2021
Dining Room Supervisor
Williamsburg Landing
10.2019 - 03.2021
Dietary Manager
HCSG
10.2011 - 04.2019
GED -
Surry County High
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