Angela Jones
Summary
Driven and strategic professional with proven track record in leadership and innovative problem-solving. Demonstrates comprehensive understanding of organizational growth and operational efficiency, leveraging expertise in financial management and team development. Committed to achieving impactful results through forward-thinking strategies and effective collaboration.
Overview
13
13
years of professional experience
Work History
VICE PRESIDENT, BRANCH MANAGER
JPMORGAN CHASE
11.2021 - 12.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams, maintaining customer service scores above 80%
- Provided training, coaching, and development to staff, driving high-performance and collaboration across departments
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Led branch efforts to drive deposits and investment growth by 15% month-over-month through targeted strategies
- Analyzed branch performance metrics to identify areas of improvement, leading to enhanced customer satisfaction and business growth
ACCOUNTANT II
KINGMAN REGIONAL MEDICAL CENTER
01.2020 - 05.2021
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Managed and reconciled the general ledger, identifying and resolving discrepancies to ensure financial accuracy and compliance to regulatory standards
- Monitored cash flow across multiple checking accounts, ensuring all accounts remained in balance and funds were properly allocated for operational efficiency
OFFICER, BRANCH MANAGER
US BANK
02.2017 - 01.2020
- Led daily operations for a high-traffic branch, managing a team of 8 employees across multiple departments, including tellers, personal bankers, and loan officers, ensuring excellent customer service and operational efficiency
- Consistently exceeded sales and revenue targets, increasing branch profitability by 15% year-over-year through strategic cross-selling of financial products such as credit cards, loans, mortgages, and lines of credit
- Spearheaded community outreach initiatives to promote the bank's products and services, fostering relationships with local businesses, which resulted in a 10% growth in new account openings
- Implement branch-wide training programs focusing on compliance, risk management, and customer service excellence, reducing compliance-related errors by 25% and enhancing the customer experience
- Conducted regular audits of branch operations, including cash handling procedures, loan documentation, and account management, ensuring adherence to internal policies and external regulations
- Oversaw scheduling payroll, and employee performance evaluations, ensuring staffing levels met the needs of peak business hours while maintaining budget controls
- Handled conflict resolution and escalated customer service issues, maintaining a customer satisfaction score above 90% throughout tenure
- Played a pivotal role in recruiting, onboarding, and developing new employees, reducing staff turnover by 20% through focused training and mentorship programs
Senior Manager/HR Manager
KHYBER INTERACTIVE ASSOCIATES, LLC
12.2011 - 02.2017
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed the full recruitment life cycle, including job postings, interviews, onboarding, and termination processes, ensuring compliance with federal and state employment regulations, resulting in 20% improvement in time-to-hire metrics
- Identified and resolved operational areas of concern by making observations, made recommendations and implemented procedures to improve performance
- Developed and implemented comprehensive training and development programs, improving employee performance and driving a 10% increase in overall productivity
- Managed employee relations, resolving conflicts, mediating disputes to maintain a positive and collaborative work environment, reducing workplace grievances by 30%
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Mental Health Coordinator
Corizon Correctional Healthcare
07.2014 - 05.2015
- Successfully advocated for increased awareness surrounding mental health issues within the community through various outreach initiatives.
- Improved client outcomes with evidence-based therapeutic interventions tailored to their unique needs.
- Enhanced patient care by implementing comprehensive mental health assessments and treatment plans.
- Maintained accurate documentation of client progress notes, treatment plans, and discharge summaries in accordance with regulatory standards.
- Ensured compliance with all federal, state, and local regulations pertaining to the delivery of mental health services within the organization.
- Increased staff competency in managing mental health crises through targeted training initiatives.
- Streamlined referral processes, expediting the connection between clients and appropriate resources.
Case Manager
Southwest Behavioral Health Services
02.2012 - 07.2014
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Education
MBA - Business Administration
GRAND CANYON UNIVERSITY
PHOENIX, AZ05.2016
Bachelor of Science - PSYCHOLOGY
NORTHERN ARIZONA UNIVERSITY
FLAGSTAFF, AZ12.2011
Skills
- Team leadership
- Decision-making
- Critical thinking
- Coaching and mentoring
- Results-driven
- Performance monitoring
- Financial management
- Performance data analysis
- Performance monitoring and evaluation
- Relationship building
Timeline
VICE PRESIDENT, BRANCH MANAGER
JPMORGAN CHASE
11.2021 - 12.2024
ACCOUNTANT II
KINGMAN REGIONAL MEDICAL CENTER
01.2020 - 05.2021
OFFICER, BRANCH MANAGER
US BANK
02.2017 - 01.2020
Mental Health Coordinator
Corizon Correctional Healthcare
07.2014 - 05.2015
Case Manager
Southwest Behavioral Health Services
02.2012 - 07.2014
Senior Manager/HR Manager
KHYBER INTERACTIVE ASSOCIATES, LLC
12.2011 - 02.2017
MBA - Business Administration
GRAND CANYON UNIVERSITY
Bachelor of Science - PSYCHOLOGY
NORTHERN ARIZONA UNIVERSITY
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