ANGELA JONES
Palmyra,USA
Summary
Competent Director with solid background in care management aiming to enhance care coordination and patient outcomes. Led multidisciplinary teams to streamline processes and deliver high-quality patient care. Demonstrated expertise in strategic planning and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director Centralized Services- Care Mgmt/UM
Optum supporting Northern Light Health
02.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Care Manager
Northern Light Eastern Maine Medical Center
04.2019 - 03.2022
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care management processes, leading to more efficient patient care coordination.
Interim Supervisor Integrated Care Management Resource Center
Northern Light Home Office
04.2019 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained database systems to track and analyze operational d
Multi-Level Administrator
Brewer Center for Health and Rehabilitation
02.2018 - 10.2018
- Directed day-to-day administrative and operational functions for 111-bed facility, providing guidance and leadership to over 150 employees across more than 12 departments.
- Market-driven executive with experience in building and grounds management, facility restoration, budget preparation and control, personnel/employee relations, recruiting, food service management, and customer service.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development of critical thinking skills and empowerment of leadership team to lead departments with positive gains in customer service surveys and supportive team approach ultimately cementing budgetary stability.
- Organized and facilitated daily department head meetings, discussing current census, admissions and discharges and residents' Medicaid applications.
- Oversaw all financial transactions and management functions, strategically managing operating budget.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with quality assurance and performance improvement.
- Completion/implementation of Strategic Marketing Plans, Key Performance Indicator Reports with drill down strategic plans for human resources, clinical and customer service.
- Improved the quality of Brewer Rehabilitation from the patient's perception (including but not limited to Medicare STAR rating and nurse sensitive core measures).
- Collaborated with local partners to implement protocols to improve quality measures (including but not limited to HCAHPS scores).
- Analytical skills to evaluate financial status/programs and direct budgeting within a corporate nursing setting.
- Detail oriented with solid organizational skills in nursing administration.
Multi-Level Administrator
Hibbard Skilled Nursing and Rehabilitation Center
12.2013 - 02.2018
- Directed day-to-day administrative and operational functions for 107-bed facility, providing guidance and leadership to over 130 employees across more than 10 departments.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Organized and facilitated daily department head meetings, discussing current census, admissions and discharges and residents' Medicaid applications.
- Oversaw all financial transactions and management functions, strategically operating budget.
- Recruited, hired, and coached employees to offer high-quality, cost-effective care to all residents.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Participated in defined and established leadership meetings locally and regionally and established partnerships with medical facility and regional leadership groups.
- Managed organizational relationships in a way that builds and maintains a climate of trust and inspires commitment from others to achieve organization goals.
- Independent problem solver with the ability to assist and resolve specific client concerns to everyone's satisfaction.
- Skilled communicator in nursing leadership who motivates staff to provide total quality service to clients.
Director of Nursing
Stillwater Healthcare
10.2006 - 07.2013
- Directed a 63 bed SNF/LTC facility ensuring compliance with all company policies.
- Recruited, hired, and coached employees to offer high-quality, cost-effective care to all residents.
- Evaluated work performance of 80 nursing personnel to determine wage increases and implement discipline.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Oversight and technical improvement of the electronic medical records to ensure effective use, including customized Medicare documentation in EMR for First Atlantic Healthcare, implemented in all 15 homes.
- Deficiency free annual CMS survey 2011, AHCA Bronze Award recipient 2012.
Education
Master of Science - Nursing
Western Governors University
Salt Lake City, UT12.2019
Bachelor's degree - Nursing
Western Governors University
Salt Lake City, UT05.2011
Associate Degree - Nursing
University of Maine Augusta
Augusta, ME05.1999
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Creativity and innovation
- Issues resolution
Certification
- Maine, RN51558 05/2021
Timeline
Director Centralized Services- Care Mgmt/UM
Optum supporting Northern Light Health
02.2022 - Current
Care Manager
Northern Light Eastern Maine Medical Center
04.2019 - 03.2022
Interim Supervisor Integrated Care Management Resource Center
Northern Light Home Office
04.2019 - 02.2022
Multi-Level Administrator
Brewer Center for Health and Rehabilitation
02.2018 - 10.2018
Multi-Level Administrator
Hibbard Skilled Nursing and Rehabilitation Center
12.2013 - 02.2018
Director of Nursing
Stillwater Healthcare
10.2006 - 07.2013
Bachelor's degree - Nursing
Western Governors University
Associate Degree - Nursing
University of Maine Augusta
Master of Science - Nursing
Western Governors University
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