Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ANGELA JONES

Harriman

Summary

Experienced office clerk with a strong background in administrative support and customer service, including the medical field. Known for exceptional planning, problem-solving, and communication abilities. Adept at multitasking in fast-paced environments to ensure efficient operations and client satisfaction. Proven track record of effectively managing tasks and collaborating with team members to achieve organizational goals.

Overview

20
20
years of professional experience

Work History

Volunteer Receptionist

Hands Of Mercy
03.2014 - 04.2020
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Customer Service Representative

Tennessee Farm Bureau
11.2011 - 08.2012
  • Responsibilities included answering multi-line phones, filing, paying vendors, sending documents and email to appropriate employee or vendor, purchase office supplies, faxing, making copies, and general office duties.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Administrative Assistant

Ceridian
02.2004 - 11.2006
  • Responsibilities included typing of all letters, memos, and court documents, legal research for preparing court documents, filing documents with the court, attending hearings and trials at the attorney's request, obtaining information from clients to complete a case file, answering a multi-line phone system, scheduling client appointments, medical depositions and court hearings, preparing settlement documents and checks, paying office bills, and purchasing office supplies.

Legal Administrative Assistant

Cooley, Cooley, and Agee
07.2000 - 08.2003
  • Greeting clients, obtaining information for files, checking in clients, answering phones, clean up of work space, sorting mail and general office duties.

Education

LPN, Certif ication -

Tennessee College of Applied Technology-Harriman
Harriman, Tennessee
08.2013

Skills

  • Scheduling
  • Bookkeeping
  • Technical support
  • Information protection
  • Administrative support
  • Front desk operations
  • Customer and client relations
  • Verbal and written communication
  • Positive and professional
  • File management
  • Professional and polished presentation
  • Document management

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Crafting and DIY Projects
  • Outdoor Recreation

Timeline

Volunteer Receptionist

Hands Of Mercy
03.2014 - 04.2020

Customer Service Representative

Tennessee Farm Bureau
11.2011 - 08.2012

Administrative Assistant

Ceridian
02.2004 - 11.2006

Legal Administrative Assistant

Cooley, Cooley, and Agee
07.2000 - 08.2003

LPN, Certif ication -

Tennessee College of Applied Technology-Harriman

Similar Profiles

CREATE PROFILE