Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Angela Jones

Allentown,PA

Summary

Service-focused, technically skilled and hardworking professional who infuses initiative, enthusiasm, persuasiveness, tenacity, intense customer focus and dependability into any team. Experience includes various positions in the retail sales, paralegal and legal assistant fields. Believes that instilling a shared, enthusiastic commitment to customer service is a key driver of goal attainment and is committed to leading by example and ensuring compliance with all customer relations, safety and security, and operations policies.

Overview

20
20
years of professional experience

Work History

Picker/Packer

CJ Logistics (HTSS Temp Agency)
11.2025 - 01.2026

Picking: locating and retrieving correct items from inventory based on order slips or digital scans.

Quality control: inspecting products for damage/defects before packing.

Packing: selecting appropriate boxes, adding protective materials (like bubble wrap/paper), and securely sealing packages.

Labeling: applying correct shipping labels with addresses and tracking info.

Scanning/Tracking: using handheld scanners/computer systems to update inventory as items are picked/packed.

Inventory management: reported shortages, Organize stock and replenish shelves.

Equipment operation: safely operating pallet jacks.

Tech 1

Thermo Fisher Scientific Inc. (Aerotek Temp)
01.2025 - 11.2025

Operates and maintains packaging machinery (fillers, cappers, labelers,sealers) for drug products.

Ensuring strict adherence to cGMP, SOPs and quality standards through visual inspection.

Accurate documentation (batch records, serialization).

Primary(bottles, vials, syringes)

Secondary(cartons, stoppers,labels)

Material handler load raw materials, manage supplies, and prepare finished goods for storage and shipment.

Compliance and safety, maintenance (perform basic cleanup)

Packaging Technician

Sharp Pharmaceuticals (Elwood Staffing)
07.2024 - 12.2024

Operates and maintains packaging machinery (fillers, cappers, labelers,sealers) for drug products.

Ensuring strict adherence to cGMP, SOPs and quality standards through visual inspection.

Accurate documentation (batch records, serialization).

Primary(bottles, vials, syringes)

Secondary(cartons, stoppers,labels)

Material handler load raw materials, manage supplies, and prepare finished goods for storage and shipment.

Compliance and safety, maintenance (perform basic cleanup)

Customer Service/Warehouse

Apl Logistics
05.2015 - 08.2018
  • Receive/prepare paperwork
  • Operate a computer
  • Answer phones
  • Shipping, receiving, checking in trucks
  • Picking/packing
  • Creating invoices, billing companies, finishing paperwork, talliated orders for product distribution, payroll
  • Processing daily logs and warehouse reports
  • Inventory with RF gun and computer

Dispatcher/Billing

McDevitt’s Towing
03.2014 - 04.2015
  • Receive/prepare work orders
  • Relay orders/messages to drivers using phones; advise drivers about traffic problems such as accidents, congestion, road work or bad weather conditions
  • Oversee all communications with insurance companies, drivers, qnd customers
  • Determine types of equipment/vehicles to send and which drivers to send on lock-outs, tows, tire changes/air, winch outs according to work orders.
  • Issue invoices to customers/ insurance companies assuring the billing was correct.
  • Paperwork for all insurance companies/ entering invoices by electronic data interchange

Paralegal / Legal Assistant

Bruno M. Rizzo, Attorney at Law
10.2013 - 01.2014
  • Liaison between attorneys, clients, healthcare providers, insurance carriers, law firms and government agencies
  • Tactfully handled sensitive/confidential issues and prepared content-specific case files and client presentations
  • Performed data entry, coordinated meetings, drafted correspondence and managed in/outbound mail

Guest Services / Sales Associate

Kohl’s Department Store
10.2009 - 08.2010
  • Managed front-end operations to build productive relationships, customer loyalty and ensure efficient operations
  • Resolved customer complaints through creative problem solving, restored trust and achieved win-win outcomes
  • Maintained solid product knowledge and an awareness of promotions, advertisements and price changes

Team Member / Cashier

Target
03.2008 - 08.2010
  • Courteously greeted customers and efficiently processed transactions within fast-paced retail environment
  • Prepared departments for upcoming sales, marking displays, shelves and racks with appropriate signage
  • Processed merchandise, monitored floor inventory and participated in year-end inventory counts

Cashier

American Family Thrift
05.2006 - 03.2008
  • Operated cash registers to itemize, total and collect payments for customer purchases
  • Preserved integrity of cash transactions and balanced drawer at the end of each shift
  • Assisted with floor moves, merchandising, maintenance and housekeeping

Education

Associate’s Degree - Paralegal and Legal Administrative Assistant

Allentown College
Allentown, PA
05.1999

Skills

Customer Relations & Retention

Personal Information

Title: RECEPTIONIST

Timeline

Picker/Packer

CJ Logistics (HTSS Temp Agency)
11.2025 - 01.2026

Tech 1

Thermo Fisher Scientific Inc. (Aerotek Temp)
01.2025 - 11.2025

Packaging Technician

Sharp Pharmaceuticals (Elwood Staffing)
07.2024 - 12.2024

Customer Service/Warehouse

Apl Logistics
05.2015 - 08.2018

Dispatcher/Billing

McDevitt’s Towing
03.2014 - 04.2015

Paralegal / Legal Assistant

Bruno M. Rizzo, Attorney at Law
10.2013 - 01.2014

Guest Services / Sales Associate

Kohl’s Department Store
10.2009 - 08.2010

Team Member / Cashier

Target
03.2008 - 08.2010

Cashier

American Family Thrift
05.2006 - 03.2008

Associate’s Degree - Paralegal and Legal Administrative Assistant

Allentown College
Angela Jones