Angela Jones AS.,B.A, MA
Summary
Specializing in patient access and revenue cycle management, achieved a 15–20% reduction in billing errors and an 8–12% decrease in downstream denials through data analysis and process optimization. Developed executive-level dashboards that provided actionable insights, aligning team efforts with organizational goals.
Overview
26
26
years of professional experience
Work History
Patient Access Analyst
Hackensack Meridian Health
10.2021 - Current
- Direct report to the Director of In-patient and Out-patient Access Services.
- Led end-to-end analysis and quality assurance of Access and Revenue Cycle data elements (RTE, MSPQ, NPI validation, insurance plan configuration), improving data integrity and contributing to a 15–20% reduction in registration-related billing errors.
- Optimized EPIC registration workflows by resolving DNB and Do-Not-Bill work queue issues, supporting faster claim submission cycles and reducing delayed claims by 10–15%.
- Directed analysis of Real-Time Eligibility reporting, identifying systemic root causes and implementing corrective actions that improved eligibility accuracy and reduced downstream denials by 8–12%.
- Served as operational liaison between Access Services, Billing, Compliance, and IT, proactively addressing system edits, denials, and regulatory concerns impacting high-volume outpatient services.
- Developed and presented executive-level dashboards and performance reports for Access Services leadership, delivering actionable insights on productivity, volume, and revenue cycle performance to support data-driven operational decisions.
- Responsible
- credentialing and vetting of 100+ non-staff referring providers, including license verification and EPIC SER table maintenance, ensuring regulatory compliance and uninterrupted referral workflows.
- Served as Capital Expenditure Lead for Access Services initiatives, supporting business justification, tracking, and optimization of operational investments aligned with divisional goals.
- Acted as Site Administrator for multiple commercial payer portals, ensuring system access integrity, timely updates, and operational continuity across outpatient service lines.
- Directed ICD-10 coding workflows for SIMPLE Medical Coding Visit work queues, collaborating with physicians to improve documentation accuracy and achieving >95% clean claim rates for applicable encounters.
- Assist with onboarding, and access support for staff, and documentation, improving system adoption, and supporting consistent compliance with organizational policies.
- Participated in EPIC Revenue Cycle committees, contributing to system enhancements, compliance initiatives, and continuous process improvement efforts across the enterprise.
Patient Access Specialist
Hackensack Meridian Health
08.2000 - 01.2009
- Scheduled pediatric appointments and services; coordinated closely with providers and caregivers for continuity of care.
- Verified insurance eligibility and obtained authorizations for specialized pediatric services.
- Maintained accurate patient records and ensured compliance with payer requirements and internal protocols.
Education
Master of Healthcare Management - Healthcare Administration
AIU-Atlantic International Univ.
01-2025
Bachelor of Arts - Healthcare Administration
University of Arizona
01-2024
Associate of Science - Health Science
Passaic County Community College
01-2017
Licensed Civil Servant Nurse- Diploma -
Lincoln Tech School of Nursing
01-2013
Skills
Current NJ nursing license
- Revenue cycle management
- Epic systems and portals
- Claim submission and denial management
- Simple coding techniques
- Data and financial analysis
- Real-time eligibility reporting
- Data integrity assurance
- Performance metrics analysis
- Capital expenditure management
- Compliance and credentialing
- MSPQ and NPI validation
- License verification procedures
- Policy adherence strategies
- Collaboration and communication skills
- Cross-functional team liaison roles
- Slicer Dicer
- effective communication
- critical thinking
- insurance verification
- customer relationship management
- quality assurance
- Team training and support initiatives
- team collaboration
Skills Licenses Certifications
- Current NJ Nursing License (med-surgical), 01/01/13, current
- Revenue Cycle Management, EPIC DNB & Do-Not-Bill Work Queues, Claim Submission, Denial Management, Simple Coding
- Data & Financial Analysis, Real-Time Eligibility (RTE) Reporting, Data Integrity, Performance Metrics, Capital Expenditure
- Systems & Portals, EPIC, Commercial Insurance Portals, SER Table Maintenance
- Compliance & Credentialing, MSPQ, NPI Validation, License Verification, Policy Adherence
- Collaboration & Communication, Cross-functional Team Liaison, Leadership Presentations, Team Training & Support
Timeline
Patient Access Analyst
Hackensack Meridian Health
10.2021 - Current
Patient Access Specialist
Hackensack Meridian Health
08.2000 - 01.2009
Master of Healthcare Management - Healthcare Administration
AIU-Atlantic International Univ.
Bachelor of Arts - Healthcare Administration
University of Arizona
Associate of Science - Health Science
Passaic County Community College
Licensed Civil Servant Nurse- Diploma -
Lincoln Tech School of Nursing