Angela Jordan
Administrator
Newcastle,DE
Summary
Experienced professional focused on meeting or exceeding objeg. Looking to put knowledge and abilities to good use in clerical position focused on resolving accounting issues.ctives seeking Billing Specialist position. Financial clerk experienced in customer service and financial transaction oversight. Offers skills in effective communication, knowledge of invoice processing and background in bookkeepin
Overview
10
10
years of professional experience
Work History
Senior Operations Administrator-HR
Fedex Ground
Newcastle, Delaware
02.2018 - 05.2022
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Devised hiring and recruitment policies for 300 employee company.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Senior Office Administrator
Fedex Ground
Newcastle, Delaware
10.2016 - 02.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Education
GED -
James H Groves
Wilmington, DE02.2014
Skills
- Policy Development and Enforcement
- Originality and Creativity
- Human Resources Oversight
- Performance Monitoring and Evaluation
- Customer Data Confidentiality
- Upbeat and Positive Personality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Administrator-HR
Fedex Ground
02.2018 - 05.2022
Senior Office Administrator
Fedex Ground
10.2016 - 02.2018
GED -
James H Groves