Angela Jordan
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Mesquite Chop House
07.2021 - 04.2024
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Created customer support strategies to increase customer retention.
- Managed and motivated employees to be productive and engaged in work.
Front Desk Receptionist
National Vision Center( America's Best Contacts )
07.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing 15-20 check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival,
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Phone and Chat Senior Support
VXI Global Solutions
02.2019 - 05.2022
- Handled about 25-50 of high volume calls emphasizing sales promotion
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Maximized use of CRM software to track pertinent client details and ensure seamless handling of future interactions.
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
Customer Service Representative
Cracker Barrell Old Country Store
04.2016 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 15%..
Call Center Rep Tech Support
AT&T
04.2018 - 01.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
ASI GE Appliances
06.2016 - 09.2017
- Handled several customer inquiries and suggestions courteously and professionally.
- Boosted over 15% of sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed dozens of high call volume, ensuring timely response and effective resolution to all customer concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Education
Diploma - Medical Office Assistance
Bryant And Stratton College - Newport News
Newport News, VA05.2025
High school or equivalent - Mathematics And Computer Science
Trezevant High School
Memphis, TN05.2009
Skills
- CSR
- Call Center
- Customer Service
- Multi-line Phone Systems
- Type 30 wpm
- Computer Operation
- Data Entry
- Troubleshooting
- Desktop Support
- Microsoft Windows
- Time Management
- Telephone Etiquette
- Verbal and written communication
Assessments
- Verbal communication, Familiar, 02/01/8
- Customer focus & orientation, Proficient, 12/01/20
- Administrative assistant/receptionist, Highly Proficient, 02/01/20
- Customer service, Familiar, 12/01/20
- Attention to detail, Highly Proficient, 02/01/20
- Work style: Reliability, Highly Proficient, 12/01/20
Timeline
Front Desk Receptionist
National Vision Center( America's Best Contacts )
07.2023 - 12.2023
Customer Success Manager
Mesquite Chop House
07.2021 - 04.2024
Customer Service Phone and Chat Senior Support
VXI Global Solutions
02.2019 - 05.2022
Call Center Rep Tech Support
AT&T
04.2018 - 01.2019
Customer Service Representative
ASI GE Appliances
06.2016 - 09.2017
Customer Service Representative
Cracker Barrell Old Country Store
04.2016 - 01.2021
Diploma - Medical Office Assistance
Bryant And Stratton College - Newport News
High school or equivalent - Mathematics And Computer Science
Trezevant High School