Angela Jordan
Normal,IL
Summary
I am an adaptable Leasing consultant bringing high level customer relationships and communication while keeping property occupancy high with strong conversation rates and expert sale skills. I have excellent verbal and written communications with a background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Professional Leasing Consultant
Haley Residential
06.2024 - Current
- Enhanced client experience through conducting professional property tours and showcasing community features.
- Delivered exceptional customer service and correct completion throughout all lease applications, verifications, renewals, notifications of prospective clients' and executing lease agreements
- Conducts all business in accordance with company policies and fair housing laws regulations and all other laws pertaining to the apartment industry.
- Converted 70% of inquires into site tours using highly persuasive communication style and knowledge,
- Assist property manager with any additional duties or task that's needed. Oversee and manage property if property manager is absent.
Assistant Property Manager
Pivotal Housing - Temporary Assignment
02.2024 - 06.2024
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Maintain awareness of marketing and leasing trends and strive for occupancy rates to stay above 97%
Certified Nursing Assistant
Luther Oaks
10.2023 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity. Assist with 12-20 patients a day.
- Assisted patients with daily living activities for enhanced comfort and well being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Also monitoring fluid input, and output.
Leasing Consultant
Monarch Investment & Management
03.2022 - 01.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs. Contribute to keeping occupancy rates at a 96% and higher.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Post Marketing ads on various websites to engage with and attract potential prospects.
Bank Teller
First Financial Bank
10.2020 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
Conduent Call Center
01.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. High volume inbound call center answering 100 plus calls a day.
Education
Some College - Business Management
Lincoln Community College
Normal, ILReal Estate Broker License
Coldwell Real Estate School
Chicago, IL01.2022
Skills
- Organization and attention to detail
- Fair Housing Regulations
- Goal-oriented mindset
- Collecting rent and move in money
- Marketing and outreach
- Leasing process Management
- Closing and negotiating
Software Expertise:
- Yardi
- Blue-moon
- Elise
- CRM
- Rentcafe
- Apartmentcom
- Rentable
- Excel
- Microsoft
- Outlook
- Canva
Area of expertise
- Property management - oversight of the day to day care of the property, fixing minor and major issues, and monitoring the security of the property.
- Customer Service - offered assistance to all the current and potential customers, by answering questions.
- Leasing - Processed all lease applications, assist with application verification and notify prospective residents of their application status.
- Product Knowledge - utilize product knowledge to successfully market and present community and apartment feature/benefits according to specific prospect needs, as identified
Timeline
Professional Leasing Consultant
Haley Residential
06.2024 - Current
Assistant Property Manager
Pivotal Housing - Temporary Assignment
02.2024 - 06.2024
Certified Nursing Assistant
Luther Oaks
10.2023 - 06.2024
Leasing Consultant
Monarch Investment & Management
03.2022 - 01.2023
Bank Teller
First Financial Bank
10.2020 - 10.2021
Customer Service Representative
Conduent Call Center
01.2017 - 03.2019
Some College - Business Management
Lincoln Community College
Real Estate Broker License
Coldwell Real Estate School
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