Angela Jordan
Assistant Property Manager
Seeking to relocate currently in Normal,IL
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Haley Residential
Normal, IL
05.2024 - Current
- Assist and help manage over 240 units—two properties total.
- Preparing most of company public and online marketing.
- Handling leasing for both properties, keeping the occupancy goal at 95%. Staying above the company's minimum expectation by 3%.
- Intensely familiar with Yardi, EliseAI, Microsoft,Outlook, Rent Cafe, Excel, Teams, Bluemoon, First Advantage, and handling multiple phone lines daily, repetitively.
- Collect rent payments, follow up with delinquent tenants, and send 5-day notices.
- Resolve resident disputes and complaints, and send out lease violations if necessary.
- Assessed rental applications, conduct background checks, and approved or denied prospective tenants based on established criteria.
- Fully handling renewals task 60 days before lease expiration date, achieving a monthly goal of 80% or more renewals, and meeting the deadline.
- Create monthly newsletters and host resident events to keep our tenants feeling appreciated and involved in the community.
- Assist the property manager with other miscellaneous tasks to help achieve corporate goals.
Assistant Property Manager
Pivotal Housing
Bloomington, IL
02.2024 - 05.2024
- Helped manage one property building and assisted on-site with the newly built sister property as needed.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
- LIHTC tax credit property, fill out the necessary paperwork for applications for multifamily tax subsidy income by HUD.
- Conducted tours of vacancies with prospective tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Processed applications from prospective tenants, verifying credit history and employment status.
Certified Nursing Assistant
Lutheran Oaks
Bloomington , IL
10.2023 - 05.2024
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided emotional support to patients and families during difficult times
Leasing Consultant
Monarch Investment & Management
Bloomington , IL
08.2022 - 02.2023
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
- Used conflict resolution skills to quickly resolve issues among residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Bank Teller
First Financial Bank
Bloomington, IL
10.2020 - 06.2021
- Processed deposits, withdrawals, transfers, loan payments, and other transactions accurately and efficiently.
- Delivered exceptional service to customers in person or over telephone.
- Received and counted daily inventories of cash, drafts, and checks.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Delivered exceptional service to customers in person or over telephone.
Customer Support Specialist
Conduent
Bolingbrook, IL
01.2017 - 01.2019
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Participated in team meetings to discuss strategies for improving customer experience.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College - Business
Lincoln Community College
Normal, IL01-2021
High School Diploma -
Olive Harvey
01-2017
Skills
- Time management
- Communication skills
- Attention to detail
- Efficient leadership
- Fair housing laws and housing regulations
- Market Analysis
- Section 8 and tax credit knowledge
- Real estate license
- Property marketing
- Telephone and email etiquette
- Professionalism
- Conflict Management
Certification
- Licensed Realtor - National Association of Realtors 2022 - Illinois
Timeline
Assistant Property Manager
Haley Residential
05.2024 - Current
Assistant Property Manager
Pivotal Housing
02.2024 - 05.2024
Certified Nursing Assistant
Lutheran Oaks
10.2023 - 05.2024
Leasing Consultant
Monarch Investment & Management
08.2022 - 02.2023
Bank Teller
First Financial Bank
10.2020 - 06.2021
Customer Support Specialist
Conduent
01.2017 - 01.2019
Some College - Business
Lincoln Community College
High School Diploma -
Olive Harvey
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