ANGELA JOSEPH-DELGADO
TAMARAC,FL
Summary
Bilingual Assistant Property Manager and Administrative Assistant with a background overseeing a wide range of daily operations. Offering excellent skills in customer service, telephone etiquette and issue response. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Property Manager/Personal Assistant
Florida Property Management Services
07.2021 - 12.2023
- Responded to all Maintenance request through AppFolio software .
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Participated in team meetings and staff training sessions.
- Managed maintenance team, employees and coordinated repair schedule according to priority level.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Kept properties in compliance with local, state, and federal regulations. Met with City Inspectors.
- Met with HOA (associations) to comply with violations
Administrative Manager
Marluaz Inc.
01.2018 - 07.2021
- Met budgets by monitoring and reporting on office expenses.
- Assisted management with special projects to complete all tasks by deadlines.
- Interviewed and recruited new staff
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Coordinated customer and vendor relations for smooth communication flows.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Updated reports, managed accounts, and generated reports for company database.
Medical Assistant
Smartbody
02.2015 - 12.2017
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Certificate - Project Management
CSU Global
Online 11.2024
Certified Medical Assistant - Medical Assisting
Concorde Career Institute
Hollywood, FL04.2001
Skills
- Fluent in English/Spanish
- Proficient in Spanish reading and writing
- Multi-family property management
- Skilled multi-tasker
- Team player
- Tenant Relations
- Business Administration
- Maintenance Scheduling
- Vendor Management
- Property Tours and Inspections
- Maintenance Knowledge
- Invoice Processing
- Workflow Optimization
- Appointment Scheduling
- Data Entry
- Schedule Management
- OSHA Compliance
- Medical Terminology
- Procedure Assistance
- Phlebotomy
- HIPAA Compliance
- Patient Relations
- Customer Service
Timeline
Property Manager/Personal Assistant
Florida Property Management Services
07.2021 - 12.2023
Administrative Manager
Marluaz Inc.
01.2018 - 07.2021
Medical Assistant
Smartbody
02.2015 - 12.2017
Certificate - Project Management
CSU Global
Certified Medical Assistant - Medical Assisting
Concorde Career Institute
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