Angela Judd
Las Vegas,NV
Summary
Focused individual successful at multi-tasking who excels at uncovering client needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Used to wearing many hats as a creative professional with over 10 years experience.
Overview
23
23
years of professional experience
Work History
Customer Success Representative
AccuSource HR
Remote
12.2023 - Current
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Conducted regular check-ins with key accounts, ensuring ongoing satisfaction and fostering loyalty.
- Responded to customer requests for products, services, and company information.
Background Screening Specialist
Five Diamond Screening
Remote
06.2021 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Gathered, organized and input information into digital database.
External Staff Appraiser
Amrock, LLC
Las Vegas, Nevada
12.2017 - Current
- Provide assistance to those who own, manage, sell or invest in and/or lend money on security of real estate.
- Assess building conditions for residential and income driven properties.
- Provide objective impartial unbiased opinions about value of real property
- Maintain high work volume and tight deadlines.
- Stay up to date on market trends for local area and similar property types.
- Compute final estimation of property values, taking into account such factors as depreciation, value comparisons of similar properties and income potential.
- Research land, property and market values to complete estimations.
- Conduct assessments of residential properties to calculate current taxability and market values.
- Inspect new and existing properties and note distinctive characteristics.
- Weigh property location, sales trends and estimate replacement costs to accurately value properties.
- Perform appraisals in line with federal requirements and USPAP guidelines.
- Maintain current understanding of lender requirements and documentation guidelines.
- Create and optimize standard systems and procedures for evaluating each property type.
- Gather and document type of construction, methods used and important details to facilitate accurate assessments of properties.
- Collect and analyze relevant data to identify real estate market trends.
- Complete inspections of properties and property improvements to determine market values.
- Gather information on nearby properties to compare and help make value determinations on properties.
- Produce reports with detailed valuations.
Marketing Manager
PMP Energy
Las Vegas, NV
06.2020 - Current
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Continually maintained and improved company's reputation and positive image in markets served.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Equipment Valuation Analyst/ Office Manager
Valuation Source
Las Vegas, NV
01.2017 - 12.2017
- Schedule inspections with clients
- Equipment research analysis
- MLS, CoStar (contract and forms), Total experience
- Maintain exceptional verbal communication skills
- Remain detail oriented and be well-organized
- Windows and Excel experience
- Marketing and advertising
- Develop and deepen client relationships to cement profitable partnerships.
- Solve complex problems for senior leadership to execute on-time and under-budget projects.
- Review monthly requisitions for accuracy and completeness, reconcile transactions and determine payment approval statuses.
- Identify risks associated with projects, contract approvals and other client accounting issues.
- Maintain computer and physical filing systems
Singer
Matt Goss Show
Worldwide, Throughout United States And Overseas
07.2009 - 01.2017
- Performed average of 16 shows per month, including special functions, rehearsals and recordings in and out of town
- Achieved desired tonal and harmonic balance by communicating clearly with musicians
- Studied intensively with vocal coaches to develop voice and performance skills
- Provide well groomed and fit appearance
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
- Toured independently with artist and band to promote music.
- Promoted musical career by maintaining website or social media presence.
- Worked on tours, recordings and film orchestrations.
Keyholder
Haute Chix Boutique
Las Vegas, NV
06.2011 - 01.2013
- Open and close store in timely manner and making sure store alarms are set and register is counted
- Provided highest level of service to customers
- Maintain visual merchandising standards by ensuring that all visual displays are properly installed and maintained
- Support replenishment activities to ensure constant stock availability and assist with floor sets, visual presentation and signage placement
- Maintain current knowledge of all products within store and ways of applying it while servicing customers
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Producer/Singer
Kahsino Show
Las Vegas, NV
06.2010 - 01.2011
- Selected music carefully in order to achieve a balance of musical styles on the program
- Performed average of 8 shows per month, including special functions, rehearsals and recordings
- Recruited and selected members of band
- Performed on stage before audience
- Promoted events and performances by participating in media interviews
- Planned video shoots in studio and remotely by managing production through stages to completion
- Collaborated with network executives to define and propel organization's mission and vision
Model Cocktail Server/Sake Girl
Tao Group
Las Vegas, NV
09.2006 - 10.2009
- Thrived under pressure and went above and beyond to create unforgettable guest experiences
- Displayed enthusiasm and knowledge about menu and products
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Resolved guest complaints quickly and efficiently
- Assertively up sell premium bottles
Model Server
Hawaiian Tropic Zone
Las Vegas, NV
11.2007 - 02.2008
- Delivered friendly and efficient service to ensure a pleasant dining experience
- Suggested menu items and prepare specialty drinks according to corporate specifications
- Maintained knowledge of current menu items
- Appropriately suggested additional items to increase restaurant sales
- Developed and maintained courteous and effective working relationships
Sales Consultant
Nordstrom
Las Vegas, NV
09.2006 - 10.2007
- Explained information about quality, value and style of products to influence customer- buying decisions
- Guided customers in choosing items that reflected personal style and shape
- Remained proactive resolving issues with exceptional organizational and communication skills
- Demonstrated strong interpersonal skills and extensive retail and sales experience
Sales/Visual Merchandiser
Nanette Lepore
Las Vegas, NV
07.2004 - 09.2006
- Collaborated with management on regular basis to think of strategic best ways to increase sales
- Managed interior and exterior displays while maximizing key pieces with visual merchandising guidelines of store
- Executed merchandising and floor moves based on seasonal changes, business needs, and trends
Sales Manager
Steve Madden
Las Vegas, NV
02.2001 - 06.2004
- Effectively multi-tasked and balanced customer needs with company demands
- Efficiently built loyalty and long term relationships with customers and reached sales targets consistently
- Diligently met sales goals and beyond
- Balanced all revenue when closing store
- Used creative ways to encourage associates to meet sales goals
Education
Associate of Arts - Communications
College of Southern Nevada
Las Vegas, NV2004
Skills
- Hospitality
- Project management
- Marketing Sales management
- Strong communication skills
- Luxury guest services
- Self-motivated professional
- Market Analysis
- Visual inspections
- Photography skills
- Residential properties experience
- Market valuations
- Site inspection
- Appraisal analysis
- Creative merchandising
- Sales and marketing
- Business administration
- Critical thinking
- Expertise in ACI Sketch
Timeline
Customer Success Representative
AccuSource HR
12.2023 - Current
Background Screening Specialist
Five Diamond Screening
06.2021 - 12.2023
Marketing Manager
PMP Energy
06.2020 - Current
External Staff Appraiser
Amrock, LLC
12.2017 - Current
Equipment Valuation Analyst/ Office Manager
Valuation Source
01.2017 - 12.2017
Keyholder
Haute Chix Boutique
06.2011 - 01.2013
Producer/Singer
Kahsino Show
06.2010 - 01.2011
Singer
Matt Goss Show
07.2009 - 01.2017
Model Server
Hawaiian Tropic Zone
11.2007 - 02.2008
Model Cocktail Server/Sake Girl
Tao Group
09.2006 - 10.2009
Sales Consultant
Nordstrom
09.2006 - 10.2007
Sales/Visual Merchandiser
Nanette Lepore
07.2004 - 09.2006
Sales Manager
Steve Madden
02.2001 - 06.2004
Associate of Arts - Communications
College of Southern Nevada