Angela Judy
Guest Services Specialist, Wind Creek Casino & Hotel
Wetumpka,AL
31
years of professional experience
Offering my skills and experience in providing excellent customer satisfaction to improve daily operations and excelling the business’ expectations.
30 years of experience in Customer/Guest Relations.
Work History
Wetumpka
1 Year 8 Months- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations and mentoring co-workers.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Maintained high level of professionalism and discretion when dealing with guests.
- Scheduled and confirmed restaurant and spa reservations for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Call Center Reservationist
1 Month- Answered inbound calls from 3rd party website in regards to vacation inquiries, set up reservations
- Processed pre-payments and input important information regarding vacation details of property.
- Respond to emails/calls regarding units not available & cross sale units in proximity of properties.
Cashier/Member Services Rep.
6 Months- Receiving and disbursing money for product after scanning price for purchase
- Renewing and upgrading memberships and credit card applications
- Returning unsold merchandise back to departments for resale or claims
Cleaner
3 Months- Cleaning business’ in depth from ceiling to floor
Beverage Cart Server
4 Months- Cash handling
- Communicates with guests in a professional manner
- Controls inventory through conscientious use and careful monitoring of all food and beverage products
- Drives a beverage cart while maintaining golf etiquette
- Ensures guests are attended to in a prompt, efficient and personalized manner
- Maintains organized and clean work area while preparing and serving food and beverage items
- Responds to guests questions regarding the general information of the facilities
- Stocks and inventories products
Hostess/Server
9 Months- Answering telephones
- Cleaning and re-setting tables for new guests as well as opening/closing restaurant for next business day
- Greeting and seating guests while monitoring table rotation for servers
- Providing clean silverware and menus
- Taking customer orders, serving food and beverages in a family-friendly atmosphere
Temporary Customer Service Representative
- Assisted in unloading of merchandise from delivery truck, organized merchandise, and transported merchandise from stockroom to sales floor
- Ensured placement of merchandise to match barcodes, labels and pricing tags
- Independently stocked shelves& fixtures and recovered merchandise in the store to the appropriate departments
- Participated in the store set up, execution and timely completion of the new store opening date
- Performed all other duties as assigned in order to maintain an effective and profitable store operation
Senior Customer Care Associate
14 Years 5 Months- Answered inbound calls in support of customers’ needs regarding billing, service orders, outages, EFT, on-line assistance and other inquiries.
- Assisted local offices with processing large amounts of customer bill payments, collections and appliance sales orders
- Processed service orders, made arrangements, adjusted billing of miscellaneous and re-read adjustments to correct customers’ bills
- Processed customer correspondence and faxed service order requests
- Promoted& sold services and products
- Pulled and completed E-gain tickets, worked returned E-bill payments and notifications as well as assisted customers with on-line access
Partner/Secretary & Treasurer
6 Years- Answer inbound calls in support of customers’ needs regarding billing, service orders and other inquiries
- Kept books, made deposits/withdrawals and handled payroll
- Made arrangements for collections and billing of clients/customers
- Processing purchase orders and service orders
- Processing client correspondence and faxed requests
- Scheduled appointments and made arrangements for workers at job sites
Server
1 Year- Attended to cleaning duties according to health code/regulations
- Collected cash & processed cards for paying customers
- Delivered food to proper tables
- Greeted and waited on customers/large parties
- Provided excellent service and up-sold products
Loan Coordinator
1 Year- Answered billing questions regarding account inquiries
- Handled telephone and field collections
- Processed payments and balanced cash drawer
- Processed and closed personal, auto and mortgage loans
Alabama Region Teller & Loan Processor/Closer
3 Years- Answered billing questions regarding account inquiries
- Handled deposit & withdrawal requests
- Kept files updated for insurance & auditing purposes
- Opened and closed share and share draft accounts
- Processed and closed mortgage, bank cards, personal, auto, RV, motorcycle, and boat loans
Federal Reserve Dept.
1 Year- Balanced daily reports
- Kept mortgage files updated and other assignments as needed.
- Processed debits/credits to offset federal reserve funds
Teller
2 Years- Balanced cash drawer and night depository and balanced, stocked and processed ATM transactions
- Collected and processed returned check items& fees as necessary
- Handled all questions regarding account inquiries
- Handled large amounts of cash for deposits & check cashing
- Opened and closed checking and savings accounts
- Processed cash advances and bank checks
- Secured and maintained safe deposit boxes and vault auditing
Assistant Manager
2 Years- Balanced register, prepared and made deposits/change
- Cleaned and maintained restaurant when opened and closed restaurant
- Prepped kitchen for shifts & cooked for customers
- Stocked and ordered supplies
- Trained new employees
Data Entry Clerk
1 Year- Answered telephones for front office
- Collected payments and posted to patient accounts
- Entered ICD coding data for billing & payment of patients and insurance providers
- Filed Lab results and patient info sheets
Teller
2 Years- Balanced cash drawer and night depository and balanced, stocked and processed ATM transactions
- Collected and processed returned check items& fees as necessary
- Handled all questions regarding account inquiries
- Handled large amounts of cash for deposits & check cashing
- Opened and closed checking and savings accounts
- Processed cash advances and bank checks
- Secured and maintained safe deposit boxes and vault auditing
Medical Records
1 Year- Answered and assisted callers/walk-ins with questions about medical records/requests
- Balanced front end and cash drawer
- Collected and distributed medical charts to departmental units/floors
- Filed patient transcriptions, researched and printed medical records from microfiche/charts for doctors/floor personnel
Office & Warehouse
1 Year- Balanced cash drawer, daily reports and organized kept records
- Collected orders, processed, researched and stocked parts
- Delivered customer service to the public and dealers surrounding front end and counter duties
- Operated electric fork lift
- Received, sent and shipped compressors/parts to dealers and distributors
Education
Diploma
No Degree - Education
Skills
Ability to perform in multi-task environment; organize and prioritize multiple on-going projects
Cashiering
Computer skills with a working knowledge of Microsoft applications. (Word
Outlook
Excel
PowerPoint
Access
Publisher & QuickBooks)
Customer focused & able to work with diverse customer base
Data Entry
Excellent customer service & interpersonal; oral & written communication and listening skills
Proficient in CSS
Novah and Maestro applications
Resolve challenging customer issues/conflict situations with a professional and calm demeanor
Strong organizational skills and detail oriented
Tele-worker
Affiliations
- APSO – (Alabama Power Service Organization) Former member since 1999
- Chairperson for City of Prattville, AL 2010 & 2011
- Encouraged and involved the community with fundraising projects in order to support local charities in need.
- Life Liners – Demonstrated models 2010-2012 to educate the public about electrical safety awareness.
Timeline
Wetumpka
Guest Services Specialist, Wind Creek Casino & Hotel
09.2015 - 05.2017Read More
Call Center Reservationist
Manpower/Wyndham - Resort Quest
05.2015 - 06.2015Read More
Cashier/Member Services Rep.
Sam's Club
11.2014 - 05.2015Read More
Cleaner
Service Master A-1 Cleaning Service
09.2014 - 12.2014Read More
Beverage Cart Server
Robert Trent Jones Golf Course
02.2014 - 06.2014Read More
Hostess/Server
O'Charley's Restaurant
09.2013 - 06.2014Read More
Temporary Customer Service Representative
Family Dollar
08.2013 - 08.2013Read More
Partner/Secretary & Treasurer
A & B Electric, LLC.
01.2003 - 01.2009Read More
Senior Customer Care Associate
Alabama Power Company
02.1998 - 07.2012Read More
Server
Rio Bravo Restaurant
01.1997 - 01.1998Read More
Loan Coordinator
Commercial Credit
01.1996 - 01.1997Read More
Alabama Region Teller & Loan Processor/Closer
Alabama Rural Electric Federal Credit Union
01.1993 - 01.1996Read More
Federal Reserve Dept.
Colonial Bank
01.1992 - 01.1993Read More
Teller
America’s First Credit Union
01.1990 - 01.1992Read More
Assistant Manager
Corn Dog 7
01.1989 - 01.1991Read More
Data Entry Clerk
Adams & Bridger Lab
01.1989 - 01.1990Read More
Teller
Compass Bank
01.1988 - 01.1990Read More
Medical Records
St. Margaret's Hospital
01.1987 - 01.1988Read More
Office & Warehouse
Carrier Heating & AC
01.1986 - 01.1987Read More
Robert E. Lee High School
Diploma
Read More
Alabama State University
No Degree from Education
Read More