Angela Rae Kachonik

Work History

Whisper Nest

Millvale , PA

09.2021 - Current

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Adhered to state laws regarding alcoholic beverage services and customer regulations.

Community Human Services

10.2019 - Current

Provided resources for harm reduction
Connected with clients to build a consistent, trusting relationship
Supported with goals such as housing, making and keeping appointments, budgeting, recovery, and reintegrating into community
Advocated for clients with medical and mental health professionals
Empowered peers to build natural supports and strong foundation.
Directed client well-being checks and documented notes.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Coordinated referrals for addiction services based on individual client needs and preferences.
Demonstrated respect, friendliness and willingness to help wherever needed through trauma informed care.
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.

Nakturnal

Pittsburgh, PA

03.2014 - 03.2020

Promoted various brands and companies to targeted consumers directly to the consumer via guerilla marketing techniques, individually and as part of a street team
Identiﬁed target market and educated potential customers on new products and services
Distributed ﬂyers or other promotional materials to the public or businesses through community outreach.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Communicated product information with confidence and educated consumers about company.
Reviewed and implemented new company initiatives and executed product activations.
Functioned as team player by working with other members to deliver sampling goals.
Acted as face of brand at retail events and sampling opportunities at multiple locations.

La Prima Espresso

03.2017 - 10.2019

Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Engendered customer loyalty by remembering personal preferences and allergy information.
Designed and adjusted work schedules to meet business demands.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.

Original Cin

Pittsburgh, PA

04.2002 - 02.2009

Concept creation and original boutique design
Produced record breaking sales events and fashion shows
Forecasted purchasing trends and improved merchandising strategies.
Generated reports detailing sales trends and store performances.
Managed store organization, maintenance and purchasing functions.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Optimized store displays and appearance via strategic merchandising.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Offered friendly and efficient service to customers, handled challenging situations with ease.