Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Angela Kahl

Madison

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

General Manager

Ancora Cafe and Bakery
12.2020 - Current
  • Led operational strategies to enhance productivity and streamline workflows.
  • Developed and implemented training programs for team members, improving overall performance.
  • Oversaw budget management processes, ensuring alignment with organizational financial goals.
  • Fostered a culture of continuous improvement through regular feedback and performance reviews.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Assistant Manager

Moka
09.2012 - 12.2020
  • Assisted in daily operations and customer service to enhance overall efficiency.
  • Supported team members in executing routine tasks and maintaining workflow consistency.
  • Learned company policies and procedures to ensure compliance and operational effectiveness.
  • Collaborated with management to improve team communication and problem-solving strategies.
  • Handled inventory management tasks, ensuring accurate stock levels were maintained.
  • Provided administrative support that facilitated smooth operations within the department.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Supervisor

Blockbuster
01.2009 - 07.2012
  • Supervised daily operations, ensuring compliance with safety regulations and company policies.
  • Mentored team members, fostering skill development and enhancing overall team performance.
  • Streamlined workflow processes, resulting in improved operational efficiency and productivity.
  • Conducted regular performance evaluations, providing constructive feedback to drive employee growth.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Delivery Driver

China Inn
03.2005 - 12.2008
  • Delivered food orders efficiently, ensuring timely service and customer satisfaction.
  • Built rapport with regular customers, enhancing loyalty and repeat business through excellent service.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Increased repeat business by providing friendly and professional service to customers.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.

Education

La Follette
702 Pflaum Rd.

Skills

  • Efficient multi-tasker
  • Relationship building
  • Team player
  • Time management
  • Customer relations
  • Administrative skills
  • Team training and development

Interests

  • Animal Care
  • Personal Development and Self-Improvement
  • Watching Movies and TV Shows
  • Camping

Timeline

General Manager

Ancora Cafe and Bakery
12.2020 - Current

Assistant Manager

Moka
09.2012 - 12.2020

Supervisor

Blockbuster
01.2009 - 07.2012

Delivery Driver

China Inn
03.2005 - 12.2008

La Follette

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