- Animal Care
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Camping
Angela Kahl
Madison
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
General Manager
Ancora Cafe and Bakery
611 N. Sherman Ave
12.2020 - Current
- Led operational strategies to enhance productivity and streamline workflows.
- Developed and implemented training programs for team members, improving overall performance.
- Oversaw budget management processes, ensuring alignment with organizational financial goals.
- Fostered a culture of continuous improvement through regular feedback and performance reviews.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Manager
Moka
2910 East Washington Ave
09.2012 - 12.2020
- Assisted in daily operations and customer service to enhance overall efficiency.
- Supported team members in executing routine tasks and maintaining workflow consistency.
- Learned company policies and procedures to ensure compliance and operational effectiveness.
- Collaborated with management to improve team communication and problem-solving strategies.
- Handled inventory management tasks, ensuring accurate stock levels were maintained.
- Provided administrative support that facilitated smooth operations within the department.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor
Blockbuster
5413 Monona Dr.
01.2009 - 07.2012
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Mentored team members, fostering skill development and enhancing overall team performance.
- Streamlined workflow processes, resulting in improved operational efficiency and productivity.
- Conducted regular performance evaluations, providing constructive feedback to drive employee growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Delivery Driver
China Inn
4702 Cottage Grove Rd.
03.2005 - 12.2008
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Built rapport with regular customers, enhancing loyalty and repeat business through excellent service.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Increased repeat business by providing friendly and professional service to customers.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
Education
La Follette
702 Pflaum Rd.Skills
- Efficient multi-tasker
- Relationship building
- Team player
- Time management
- Customer relations
- Administrative skills
- Team training and development
Interests
Timeline
General Manager
Ancora Cafe and Bakery
12.2020 - Current
Assistant Manager
Moka
09.2012 - 12.2020
Supervisor
Blockbuster
01.2009 - 07.2012
Delivery Driver
China Inn
03.2005 - 12.2008
La Follette