Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

ANGELA KALAIL

North Canton

Summary

Skilled Executive Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Sales, Prospecting, CRM. Enthusiastic personality with a hands-on, creative style. Passionate about empowering people for growth and success. Ready to apply 12 years experience to a challenging long-term position.

Overview

13
13
years of professional experience

Work History

Sales Agent Manager

SCI
08.2023 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to event marketing, sales and brand promotion.
  • Built diverse and consistent sales portfolio.
  • Led regular team meetings to review progress toward goals, share best practices, and address any challenges or obstacles faced by Sales Agents.
  • Obtained sales goal of 1 million in personal volume

Area Vice President of DivisionalTraining

Eastern Division, Stonemor Partners
12.2021 - 07.2023
  • Promoted to Divisional Training position after success in AVP role.
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Increased company growth through collaboration with sales and marketing departments.
  • Evaluated product development strategies and prepared alternative approaches to exceed goals.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Communicated all learning and performance objectives, schedules and training assessments to DVP.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Increased employee retention by 25% through strategic new hire training program development

Area Vice President of Sales

Stonemor Partners
08.2019 - 12.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance.
  • Managed sales programs, supervised sales representatives and evaluated KPIs for promotional opportunities.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Hired, supervised and coached 200 employees on sales strategies to optimize performance.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Territory Sales Manager

Northlawn Memorial Gardens, Stonemor Partners
08.2018 - 01.2019
  • Promoted to Sales Manager after success in call center
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Held weekly meetings with team to identify techniques to overcome sales obstacles.
  • Exceeded regional annual sales target by 40%.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 20% or higher

CSR Supervisor

Stonemor Partners
08.2015 - 08.2018


  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
  • Contributed to the company's sales initiative, surpassing 2 million in reported volume in the first year
  • Audited call center representatives to ensure quality service was being provided
  • Used cold calling methods to update potential or current customers on new products or deals
  • Collaborated with RVP of sales to plan, develop and implement the CSR room for the entire company
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Front End Coordinator

Giant Eagle
03.2012 - 08.2015
  • Greeted and directed customers
  • Provided customer service with minimal instruction and supervision
  • Answered customers' questions on purchases, store policies, and store returns
  • Accepted customer payments, and made change when necessary
  • Coached customers on how to use self-checkout stations
  • Guided customer disputes toward positive resolution with listening and diplomacy skills
  • Assured that no more than 4 people were in line
  • Coordinated breaks and lunches
  • Did price changes for weekly sales and in store promotions

Education

High School Diploma -

College Prep, Green High School
Uniontown, OH

LIfe Insurance License - Insurance

Kaplan University
Davenport, IA
10-2024

Skills

  • Project Oversight
  • Business Growth and Marketing Strategies
  • Critical Thinking
  • Complex Problem-Solving
  • Coaching and Mentoring
  • Sales and Marketing Leadership
  • Customer and Employee Rapport
  • Staff Training
  • Call control
  • Sales software proficiency
  • Cross-selling techniques
  • Leads generation
  • Offering sales support
  • Closing deals
  • Coaching and mentoring
  • Training development
  • Operational management

Skills

  • Training Initiatives
  • Performance Improvement Strategies

Timeline

Sales Agent Manager

SCI
08.2023 - Current

Area Vice President of DivisionalTraining

Eastern Division, Stonemor Partners
12.2021 - 07.2023

Area Vice President of Sales

Stonemor Partners
08.2019 - 12.2021

Territory Sales Manager

Northlawn Memorial Gardens, Stonemor Partners
08.2018 - 01.2019

CSR Supervisor

Stonemor Partners
08.2015 - 08.2018

Front End Coordinator

Giant Eagle
03.2012 - 08.2015

High School Diploma -

College Prep, Green High School

LIfe Insurance License - Insurance

Kaplan University

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