Angela Kallam
Tacoma,WA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Harmony Health Chiropractic
Edgewood, Washington
05.2025 - Current
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Client Service Representative
McMonigle Veterinary Hospital
Kent, WA
07.2019 - Current
- Answered a multiple-line phone system for a busy animal care facility, and responded to questions regarding pricing and services.
- Set up appointments for checkups and euthanasias, scheduled veterinary consultations, and surgical visits for approximately 75 animals per day.
- Delivered high-quality administrative work and customer service to sustain patient care and heavy workflows.
- Retrieved faxes, medical records, and prescription authorizations, and uploaded documents to patient charts to assist clinical staff.
Clinical Assistant / Front Desk
Seahurst Chiropractic Clinic
Burien, WA
09.2018 - 04.2019
- Managed the receptionist desk, including greeting patients, responding to telephone and in-person requests, collecting copays, and scheduling in a clinic with multiple chiropractors, mental health therapists, and psychiatrists.
- Collected, verified, and reviewed insurances with all new patients, and created treatment plans based on the doctor's recommendations and the patient's insurance benefits.
- Accurately entered the patient's demographics, insurance information, and procedure codes into the billing software.
- Scanned and attached documents for patient files, for faxing, and created new patient files.
- Assisted the chiropractors with cervical and lumbar decompression therapy, cold laser therapy, and infrared sauna sessions.
Clinical Assistant / Front Desk
Baze Chiropractic
Renton, WA
12.2016 - 08.2018
- Handled all patient appointment scheduling by phone and in person for a practice with multiple chiropractors and massage therapists.
- Organized, updated, and maintained over 200 patient charts.
- Assisted chiropractors with decompression therapy and myofascial release, with a VibraCussor.
- Certified in conducting patient exams using Myovision software.
- Developed all patient X-rays.
- Wrote patient narratives to attorneys for personal injury cases.
Skills
- Multi-line telephone systems
- Scheduling appointments
- Calendar management
- Task delegation
- Verbal and written communication
- Data entry
Timeline
Front Desk Receptionist
Harmony Health Chiropractic
05.2025 - Current
Client Service Representative
McMonigle Veterinary Hospital
07.2019 - Current
Clinical Assistant / Front Desk
Seahurst Chiropractic Clinic
09.2018 - 04.2019
Clinical Assistant / Front Desk
Baze Chiropractic
12.2016 - 08.2018
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