Angela Kamwambe
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Credit and Collection Analyst
Republic Services
Charlotte, NC
09.2012 - 05.2026
- Receives and reviews information from credit reports and contacts various of credit.
- Utilized advanced technical skills to troubleshoot complex issues, implementing solutions that improved complaint resolution and reduced past due collections.
- Retrieve and review billing system reports to identify delinquent accounts
- Developed reports to enhance understanding and cost of waste management practices essential for contracts and route cost.
- Document credit and collections activity on accounts.
- Placing accounts on service interruption as well as lifting service interruption as needed
- Maintained updated certifications through continuing education and advanced training to complete international payments.
City Letter Carrier
United States Post Office
Mobile, AL
06.2004 - 08.2012
- Delivered mail and packages accurately to residential and commercial locations.
- Executed daily deliveries within scheduled timeframes, ensuring reliable service.
- Sorted and organized mail for efficient delivery to designated routes.
- Followed postal regulations to ensure proper handling of sensitive materials.
- Handled money orders, traveler's checks, stamps, and other products, facilitating smooth transactions at the post office counter.
- Addressed customer inquiries and concerns, enhancing satisfaction and loyalty.
- Conducted daily audits of cash drawers to check accuracy of transactions.
Management Supervisor
Sears
Mobile, Alabama
02.2000 - 05.2004
- Trained and mentored staff on effective sales techniques and product knowledge to boost team performance.
- Collaborated with management on strategic planning for store promotions and events to drive customer engagement.
- Supervised daily scheduling operations in retail environment to improve customer service quality.
- Conducted regular performance evaluations to support employee development initiatives.
- Resolved customer complaints effectively to maintain high satisfaction levels.
Education
Bachelor of Science -
University of South Alabama
Mobile, ALBachelors of Journalism And Broadcasting -
University of South Alabama
Mobile, ALSkills
- Dream Weaver
- Collection strategies
- Delinquent account management
- Recovery techniques specialist
- Collections process improvement
- Debt negotiation
- Net Suite
- Excel
- Knowledge Analytics
- Credit adjustments
- Salesforce
Accomplishments
- Presidential Scholar Award
- Magna Cum Laude
- Class Valedictorian
Timeline
Credit and Collection Analyst
Republic Services
09.2012 - 05.2026
City Letter Carrier
United States Post Office
06.2004 - 08.2012
Management Supervisor
Sears
02.2000 - 05.2004
Bachelor of Science -
University of South Alabama
Bachelors of Journalism And Broadcasting -
University of South Alabama