ANGELA KAPFER
Mesa,AZ
Summary
Advanced Medical Assistant with 20 years of experience training in both clinical and administrative areas in various high volume Adult Medicine, Cardiology, and Gastroenterology practices. Directed and managed a fast-paced Anticoagulation Clinic while coordinating with physicians as new education and titration guidelines were being implemented. Experienced in both the Anticoagulation Clinic and the CHF clinic, with the ability to multitask and meet the demands of a robust patient-based practice. Trained in numerous EMR's such as Clinical Conductor, Logician, Centricity, NextGen, and Medical Manager. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Working autonomously for several years makes me an excellent candidate for a work from home position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Congestive Heart Failure Technician
Tri City Cardiology
07.2023 - Current
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Perform one hour training seminar for patients post hospital admission with a new diagnosis of Congestive Heart Failure. Reviewing the patient's hospital records aid in appropriate education for the patient.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Help with implementation of new CHF processes – creation of CHF template for cohesive data gathering and ensuring documentation is sent and addressed in a timely manner.
Anticoagulation Clinic Technician
Tri City Cardiology
12.2016 - Current
- Clinical trainer for new hires with continued mentorship beyond their 90 day probation.
- Trained new technicians on standard operating procedures, ensuring consistency across team members.
- Titrate patients Warfarin based on INR results with consideration to patient’s medications, stressors, and lifestyle choices.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Help with implementation of new INR processes - outside lab management
- Manage Cardiac clearance request with and without Warfarin holds
- Manage transitions from NOAC to Warfarin or Warfarin to NOAC.
Patient Care Assistant
Banner Baywood Medical Center
02.2015 - 12.2016
- Responsible for rooming and triaging patients, obtaining vitals.
- Providing the necessary comfort measures for patients during Chemotherapy, blood transfusions, and daily I.V Antibiotic care
- Check-In and Check Out patients to ensure timely care for each patient.
- Chart prep for daily visits to ensure proper billing.
- Maintained accurate documentation of patient progress, contributing to effective communication between healthcare providers.
- Collaborated with external agencies such as vocational services or housing assistance programs to provide additional resources for patients during their transition out of treatment.
Medical Assistant
Southwest Medical Associates (United Health Group)
03.2013 - 08.2014
- Responsible for rooming and triaging patients, obtaining vitals
- Providing in-house testing to include Bone Mineral Density Testing (BMD), Dexa Scans, Pulmonary Function Testing (PFT), Diabetic Peripheral Neuropathy Testing (DPN), Ankle Brachial Index Testing (ABI), and EKG
- Management of TRIO launch (Pedometer program for geriatric Patients)
- Performed medical records management, including filing, organizing and scanning documents.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Management of Falls Step by Step Referral Program.
- Oriented and trained new staff on proper procedures and policies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collected and documented patient medical information such as blood pressure and weight.
Back Office Nursing Supervisor
Forte Family Practice
08.2011 - 03.2013
- Responsible for creating and submitting Policies and Procedures for back office
- Provide additional administrative and medical support to all site staff members
- Rooming and triage for high volume patient schedule daily
- Providing in-house testing to include Dexa Scans, Pulmonary Function Testing (PFT), Ankle Brachial Index Testing (ABI), and EKG.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Trained new hires in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised staff of 12 medical assistants and 2 certified nursing assistants.
Site Coordinator, Patient Recruiter, Administrative Assistant
Novara Clinical Research
08.2010 - 03.2011
- Responsible for creating and submitting recruitment materials to the Sponsor and IRB for approval
- Provide additional administrative and medical support to all site staff members
- Responsible for creating advertisement for television, print, and radio campaigns
- Collecting blood samples for various research studies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Clinical Trainer
Digestive Disease Consultants
11.2008 - 07.2010
- Responsible for training all employees in HIPAA, OSHA, and back office protocols
- Assisting seven physicians in rooming patients and ascertaining vitals
- Obtaining insurance authorizations for procedures and medications
- Assisting in the conversion process from charts to EMR.
- Trained and mentored 6 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing the morale of the employees.
Anticoagulation Clinic Coordinator
CardioVascular Associates of Mesa
04.2005 - 05.2008
- Supervised an 1100 patient Anticoagulation clinic independently.
- Performed above-described tests and procedures on cardiovascular patients to include capillary draws on all anticoagulated patients
- Trained staff members in anticoagulation testing and procedures described above
- Assisted in the design and implemented anticoagulation clinic protocols.
- Helped front desk staff register and process patients.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
Anticoagulation Clinic Technician
Tri-City Cardiology
10.2003 - 06.2005
- Performed capillary draws on approximately 45 patients daily.
- Performed above-described tests and procedures on cardiovascular patients to include scheduling the patients next appointment based on the recommendations of the nurse that managed the pts appointment or the day. MD
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Lead Scrub Tech
Life Legacy Foundation
08.2004 - 02.2005
- Collected blood samples and spun serum for post mortem testing
- Disarticulated donors per research requests
- Completed all documentation for Donor Service Network.
Research Department Administrative Assistant
Advanced Cardiac Specialists
06.2000 - 10.2003
- Reviewed patient charts for qualification of research studies
- Collected blood samples for research studies
- Obtained hospital records and insurance prior authorizations.
Education
Certified Nursing Assistant -
03.2016
Emergency Medical Technician -
General Studies -
03.2000
Medical Assistant -
03.2000
General Studies -
Skills
Customer interaction
Attention to Detail
OSHA Compliance
Instrument Calibration
Work Planning and Prioritization
Customer rapport
Relationship Building
Deadline-oriented
Written/Verbal Communication
Accomplishments
Working in this capacity for so many years has helped me master critical thinking skills when it comes to pt care and initiating in a timely manner, I feel this trait will be useful in many aspects of my life both personally and professionally. It also allowed me to learn that there truly is more than one way to train a new hire and it is important to keep an open mind as not everyone learns the same way. This applies to patient education as well.
Certification
- BLS Certified
- NIH - “Protecting Human Research Patients” Training
- GCP - Good Clinical Practice Certificate
- CVAM Basic EKG Arrhythmias Certificate
- CVAM 12-Lead EKG Interpretations
- Certificate of Achievement - Coagucheck Systems
References
- Adam Gitkin, MS, CCT, A-EKG-BC, 12L-EKG-BC, 8238 East Sierra Pinta Drive, Scottsdale, AZ, 85255, 480-600-1026, Former Co-Worker
- Tauna Osborne, San Tan Valley, AZ, 480-225-7602, Professional acquaintance
- Linda Churchwell, APRN, 5820 South Eastern Ave, Las Vegas, NV, 89129, 702-576-7767, Former Co-worker
Working in fast paced clinics for several years has aided in perfecting working under pressure.
Working in this capacity for so many years has helped me master critical thinking skills when it comes to pt care and initiating in a timely manner, I I am able to keep a calm demeanor all while processing the scene and the situation. Offering both short and long term resolutions as situations present themselves.
Timeline
Congestive Heart Failure Technician - Tri City Cardiology
07.2023 - Current
Anticoagulation Clinic Technician - Tri City Cardiology
12.2016 - Current
Patient Care Assistant - Banner Baywood Medical Center
02.2015 - 12.2016
Medical Assistant - Southwest Medical Associates (United Health Group)
03.2013 - 08.2014
Back Office Nursing Supervisor - Forte Family Practice
08.2011 - 03.2013
Site Coordinator, Patient Recruiter, Administrative Assistant - Novara Clinical Research
08.2010 - 03.2011
Clinical Trainer - Digestive Disease Consultants
11.2008 - 07.2010
Anticoagulation Clinic Coordinator - CardioVascular Associates of Mesa
04.2005 - 05.2008
Lead Scrub Tech - Life Legacy Foundation
08.2004 - 02.2005
Anticoagulation Clinic Technician - Tri-City Cardiology
10.2003 - 06.2005
Research Department Administrative Assistant - Advanced Cardiac Specialists
06.2000 - 10.2003
AMTI - Certified Nursing Assistant,
Central Arizona College - Emergency Medical Technician,
General Studies - Central Arizona College - General Studies,
St. Augustine’s School of Medical Assisting - Medical Assistant,
Mesa Community College - General Studies,